Kitchen Staff

2 weeks ago


Surat, Gujarat, India Allied Essence Full time
1.

JOB DETAILS:

Position Title:
Shift Manager/Assistant Restaurant Manager

Reports to:
RGM / Dy DM

Department:
Operations

Division:
JFL- Popeyes

2.

JOB PURPOSE:

Shift Manager will be responsible for the overall operations of the shift with world class guest experience in a safe & inviting environment for internal & External customers

Majority of time will be spent in leading the team to meet Guest expectations and Training new members in adherence to brand standards

3.

KEY ACCOUNTABILITIES:
Description


Leads Operational Excellence and the Guest Experience:

  • To ensure self and team handles all Guest concerns during the shift
  • To respond to all Guest feedback with action plans to address opportunities
  • To coach team on hospitality standards
  • To communicate Guest feedback to the team and involve in action plans to resolve issues
  • To ensures all training and reference materials are available and used by the team
  • To execute processes that ensure the restaurant meets safety and sanitation standards
  • To execute processes that ensure inside and outside cleanliness standards are met
  • To ensure shift is appropriately staffed to achieve service with speed goals

Builds Team Talent:

  • To treat all team members fairly and with respect
  • To provide coaching to team members to improve performance and ensure their growth.
  • To recognize team members for demonstrating desired behavior and performance
  • To ensure no team members is placed in position until all training is complete
  • To provide regular communication to team including goals and results
  • To use team member feedback to improve restaurant performance
  • To train, retain, and develop team members that improve the Guest experience
  • To execute cross training and deployment
  • To hold team members accountable for their behavior and performance
  • To delegate appropriately to team based on their skill level
  • To maintain appropriate staffing levels to meet business needs

Drives Sales Growth:

  • Involves entire team by communicating goals, results, and action plans
  • Ensures each shift is appropriately staffed to meet hospitality with speed goals
  • Ensure all products are available to Guests every shift and execute all products to standard
  • Utilizes appropriate suggestive selling
  • Complete all selfaudits during the shift and review previous actions plans to address opportunities
  • Manages cash loss through cash control procedures
  • Follows a maintenance schedule for equipment and facility
  • Sets shift goals and track results
  • Involves entire team by communicating goals, results, and action plans

Planning and Communication:

  • Discusses issues with other managers
  • Discusses shift plans with team
  • Involves entire team by communicating goals, results, and action plans
  • Makes adjustments to assignments during the shift to achieve goals
  • Ensures self and team handles all Guest concerns utilizing LAST with a sense of urgency

4.

Performance INDICATORS:


  • NPS / Detractors & TAT for concern closures Dine In / Take Away / Drive N Pick & Delivery
  • Channel wise Ops KPIs during the shift:
  • Dine In Q Time / Order taking time & Serving time
  • Take Away Q Time / Order taking time & Order ready time
  • Drive N Pick Order assembling time / Order ready time & Order delivered time
  • Delivery Order assembling time / Order ready time / Drive time / Delivered time & Run Time
  • Team member training / Retention & Attrition
  • Internal & External audit scores

5.

QUALIFICATIONS, EXPERIENCE, & SKILLS:


  • Hotel Management Degree/Diploma Or Graduation
  • 1 Year of relevant experience in Retail/ QSR Industry at Managerial Level
  • Appetite to learn quickly and work with a sense of urgency
  • Result oriented, hands on approach, quick action approach
  • Excellent Communication Skills, Team Building Skills & Problem Solving Skills

Job Types:
Full-time, Fresher

Salary:
₹8, ₹40,328.92 per month

Benefits:

  • Provident Fund

Schedule:

  • Day shift
  • Rotational shift

Supplemental pay types:

  • Quarterly bonus

Experience:

- total work: 1 year (preferred)

Work Location:
In person
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