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Product Support
1 week ago
About Us
"Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India's leading business services provider and largest domestic private sector employer. Quess Corp Limited is - 'A Great Place to Work' certified - a testament to our excellent culture, people, and processes."
About Company
Roles and Responsibility
Job Description:
Product Support
Exp - 2 to 5years
Np
- 15days to Immediate
Production Support Engineer Duties and Responsibilities:
Troubleshoot Issues:
- When technical issues with the product arise, production support engineers must act quickly to analyze the available data and find the root cause of the problem.
Assist Users:
This role entails interacting with product users, often external customers but sometimes also 's vital to address concerns promptly and maintain a helpful attitude, it's vital to address concerns promptly and maintain a helpful attitude
Prepare Technical Documentation:
- Production support engineers prepare extensive documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps.
Suggest Improvements:
suggest overall product improvements, such as features that customers want.
These engineers should closely work with QA teams and Business teams.
Preferred Qualifications (Desired skills/Expertise)
- Electronics graduate or equivalent degrees with experience
- Experience in handling electronics hardware.
- Experience in validating embedded products.
- Experience in troubleshooting mechanisms.
- Good to have knowledge about the IoT domain.
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