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Seller Support Associate

3 months ago

Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full time

Education:
Bachelor Degree in any discipline with 0-10 years of experience.

  • Excellent written and verbal communication in English and Hindi.
  • Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
  • Weekly Off: Rotational two
- consecutive day off (it is a 5-day working week with 2 consecutive days off.

  • During the first four months (Training & Transition) no unplanned leaves are allowed.
  • Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
  • Home environment free from background noise where you can connect to the internet and work on your deliverables.
  • Should have a good internet connection with a minimum speed of 50 MBPS or better and should have at least 100 GB data from a reliable provider.
  • Should have access to mobile phone at all times from a reliable provider.
  • Should have power back up in case of power shut down.
Dehli or UP


  • Education:
Any Graduation (other than BE, BTech and MBA Freshers)

  • Language: English
  • Experience within a customer service environment preferred. Desire to expand skills into new areas.
  • Technical (Computers & Internet) savvy is required. Business acumen in areas of ecommerce and retail.
  • Committed seller advocate, drive process & tool improvements.
  • Enthusiasm and strong selfmotivation.
  • Strong prioritization and time management skills, with a high degree of flexibility.
  • Embrace constant change with flexibility and good grace.
  • Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
  • Demonstrates effective communication, composure, and professional attitude
  • Exemplary performance record, particularly with regard to quality & productivity
  • Desired skillsets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.