Manager - Business Process Excellence & Transitions, Enterprise Financial Services, India

2 weeks ago

Bengaluru, Karnataka, India Raytheon Technologies Full time

Unspecified

The Business Excellence & Transition anager will hold a key position within the Enterprise Business Services (EBS) Financial Services team. This role will be responsible for the planning and delivery of financial services, transitions The role is primarily responsible for planning, executing, and stabilizing transitions within the EBS organization, both on time and budget. This role will involve working globally with internal and external key stakeholders. Individual must possess strong expertise in the area of Transition Project management, Stakeholder management, Cost management, Internal Reporting Governance for Finance shared services business management.

Responsibilities

Responsible for a seamless, efficient, and timely transition of identified processes into RTX ES Bangalore hub Plan and execute work transition from global locations into the India Hub. Create transition plans and documents to outline project expectations, scope, schedule, and budget requirements. Ensure all transition parameters have been met and operations are stabilized. Track, escalate and resolve issues which arise as part of planning and executing transitions including, but not limited to, IT matters, training and skills transfer, cost of transition, local country change management issues, risk management, etc. Coordinate for the development of change management plans and efforts. Participate in workshops to create transition scope, resource requirements, timelines, communication plans and budgets. Ensure staffing and infrastructure is in place to effectively execute transition. Work with tower leaders for KT plan preparation, Current and future state process maps, Training and determine KPI's Keep all stakeholders involved and updated with the transition updated on the progress. Create reports and presentations to keep stakeholders informed on transition status including. Facilitate daily/weekly/monthly meetings with all stakeholders to collect status and discuss issues. Identify and drive process optimization and automation initiatives. Coordinate and works across Procure to Pay (PTP), Record to Report (RTR), Order to cash (OTC), towers to provide world class support to customers. Identify, plan, and lead continuous improvements program using CORE, drive process transformation and improvements to increase team efficiency and generate value addition to customers. Ensure the relevant financial controls are operating as designed (SOX compliance) Own post go live reporting of metrics to all stake holders. Schedule steering committee meetings as agreed in Governance model with relevant stakeholders. Update and document all changes as per Organization procedure and change control framework. Conduct periodic reviews of relevant changes with change management board for approval.

Required Skills

Minimum 5 years of experience in a global shared services organization Experience leading large scale, high visibility business process transitions. Proficiency in designing and implementing performance measurement frameworks for financial services. Proficiency in the functionality of data analytics and business intelligence tools. Excellent project management skills Process improvement and automation experience Proven customer service, verbal, and written communication skills Ability to work in a fast-paced matrix organization. As a business requirement willing to work in any shift to support multiple time zones.

Experience

Bachelor's degree with minimum 10+ years of relevant work experience Hands-on experience in MS Excel, Word, PowerPoint, Visio, MS Project and SAP

Required Education

Bachelor's degree in a related field (e.g., Accounting, Technology) required, MBA/Masters preferred.

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