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Delivery Executive

3 months ago

Mumbai, Maharashtra, India Capgemini Full time

Job Description:

A] Delivery excellence, Governance, and transformation priorities
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Responsibility to manage a portfolio and/or a large strategic customer relationship
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Be responsible for high standards of service delivery for various internal client groups
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Build and maintain an engagement tracker to maintain and track service delivery targets
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Provide functional expertise to grow service streams, solution and mitigate delivery escalations
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Strong client/stakeholder engagement to maintain service delivery target metrics into green status
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Drive the Transformation agenda as per client needs and requirements to build service model with standardised process management, industrialisation, automation, and martech:

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Managing diverse set of stakeholders and drive the decisions to meet the agreed objectives
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Able to drive new thinking with latest technological platforms and solution ahead with new ways of working.

B] Business Growth - Revenue and cost management
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Share targets for farming and hunting on the farm to achieve YoY revenue growth through new capabilities
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Build key service offers, go-to-market approach, solutions
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Business intelligence, continuous tracking, KPIs, dashboards, governance, and reporting formats for review
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Demand assessment, Scope of work management for FTEs:

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Growth of new FTEs, Project based revenue across various services
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Account development to drive new business opportunities
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Incubate niche and new Service Offerings, capabilities and offers within the existing and prospective clients
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Competitiveness & RPA targets
Ensure Cost per FTE is managed within the set target (ARC)
C] Capability enhancement, best practice in marcom / training, bbuilding a performance driven culture
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Build capability frameworks, SMEs, and functional domain expertise
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Support the Business solutions internal campaigns launch working with the Marketing team
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Keep the intranet updated with latest news & information and maximize engagement
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Support the client BU in major internal events and contribute to the staging of these events
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Build a culture fuelled with innovation, martech tool adoption, delivery excellence & agility to deliver value to client
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Build connects and relationship with various internal and client stakeholders to understand and assess opportunities for fueling growth and bring thought leadership and innovation to client
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Convert opportunities into wins by leveraging capabilities across Capgemini units and by ensuring we create a winning storyline and value proposition.

D] Talent advancement, People Management, Team culture
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Hire, Develop and coach senior talent for leadership positions and SME roles
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Work with a diverse team across regions/ cultures/ domains
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Build a Talent expansion & retention strategy for all talents in the unit
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Build a forward plan towards a more inclusive, engaged and performance-driven culture
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Tracking people performance, reviews, and advancement eligibility based on the capability framework
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Managing a diverse team of resources and keep them motivated to deliver across various service capabilities
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Ensure timely reporting of projects, promotions and RnR for team members
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Encourage community engagement activities within teams
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People Management - maintain and track employee engagement scores across teams.

Primary Skills:

Broad industry knowledge of various markets, competitors, future trends, and service offerings.
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Expertise marketing service design & delivery, experience in marketing advisory, consultative approach in marketing solutions, perspective planning, service offer design, and concept selling
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Relevant experience in marcom consulting, marketing operations delivery or IT marketing industry experience:

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Experience in planning and executing large engagements on time/ budget
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Extensive contacts with executives in companies and be adept at marketing and selling services at the executive level in client organizations
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Ability to think strategically; strong perspective on where industry/technology is headed
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A proven record in directly generating and sustaining high impact client relationships, yielding a meaningful level of revenue/margin contribution
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- **Ability to manage ambiguity, large sized teams, driving people and cultural change and complex escalation management.

Technical Competency:

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Lead deliveries for a portfolio or a strategic large account accountable for delivery assurance, growth, customer engagement, profitability, and people leadership
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Develop relationships in the market with the analysts and other intermediaries
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- **Support Capgemini leadership as they liaise with client management ensuring all work streams are a