Global IT Manager

1 week ago

Mumbai, Maharashtra, India Indicia Worldwide Full time

About us

Indicia Worldwide is an insight and technology led communications agency with global production expertise.

Why we exist: we create new value

At Indicia Worldwide, our philosophy is one of 'creating new value'. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs in marketing execution. For our clients and their customers, we are building mutually-beneficial partnerships. We see this proposition, built around the perfect balance of efficiency and effectiveness, as pioneering, entrepreneurial and, above all else, sustainable.

Our substantial investment in our technology and data science capability, and resource, provide our differentiation in the marketplace. Data insight and marketing technology gives us the ability to measure our work, evidencing ROI as the most critical metric in today's environment.

We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.

As a business we draw on a rich heritage from the worlds of print, creative production, retail, data, digital, tech and creative, bringing these disciplines together to support global brands with their omnichannel marketing activation needs.

We believe in what we do. We believe this proposition makes us unique. We have the capacity to re-define the way marketing is activated for our clients across the globe. Now, and well into the future.

The output : Improved client performance from engaging consumers with brand ideas better, faster and more cost effectively, across every step of the journey that a brand takes to market.


Purpose of the role

The purpose of this role is to manage the day to day running of the IT Support, Cloud and Infrastructure teams.

You would work in alignment with the team leads for your areas and other members of the #OneITTeam to ensure service reliability and a smooth support process.

The #OneITTeam operate on an ethos that we're all here for the same end goal, regardless of the structure. You would be expected to work with this idea always in mind.

  • Management of the teams to ensure that skills gaps are filled, development is managed, knowledge is being shared and the global team are brought together to work as one.
  • Be the main escalation point for the support teams and the organisation.
  • Management of team resource making sure that the global business hours are covered.
  • Ensure that whole team fully understands and works to the ITIL framework.
  • Make sure that there is sufficient monitoring of the support and infra teams and the full infrastructure, so priority incidents are dealt with efficiently.
  • To ensure ticket Service Level Agreements are met and adhered to as much as possible limiting escalations.
  • To define a way to measure and report on Experience Level Agreements (XLAs)
  • Maintain the ongoing program to continue a rolling replacement of end user equipment.
  • Be part of, and ultimately own, then Change Enablement process.
  • Work with the team leads to produce reporting enabling a wider communication of the IT Department performance to senior management.
  • Where needed, provide 1st/2nd Line support alongside the Service Desk team.
  • Any other ad hoc works as requested by the Global Head of IT

Strategic Planning & Decision Making:

  • You will ensure that the team's within your remit are sufficiently developed and staffed to ensure the organisation is supported at a Global level.
  • You will need to work closely with IT Admin and People Team to plan ahead for new starters to make sure kit, software and accounts are ready.
  • You are overly responsible for Ticket Escalation i.e. what gets escalated to who, and why.
  • You will be expected to find areas of innovation to drive improvement for your teams and the wider business.
  • In the absence of the Global Head of IT you will be the point of contact for the Global CTO and senior management.

Relationships:

  • An extremely close and strong relationship with all members of the #OneITTeam, technology team, local and remote.
  • A strong relationship with the other #OneITTeam managers and Global Head of IT to ensure that information is cascaded both up and down.
  • Working relationship with internal staff to ensure requests are understood on receipt and requirements gathered.


Skills, knowledge, experience, and exposure

  • Primarily extraordinary interpersonal and communication skills with people at all levels of the organisation.
  • Awareness of the ITIL ways of working, preferably with a qualification.
  • Ability to work and make decisions under pressure.
  • Experience of leading a support function and service desk to success.
  • Previously working knowledge of asset management and CMDB.
  • Proven project management knowledge and skills.
  • 1st/2nd line support knowledge within a Windows and Mac Environment.
  • Knowledge of AWS and Office 365 is desirable.


Mindset to navigate the role

  • A hunger to provide a best-of-class support function.
  • A listen first mindset to enable the team to feel listened to and supported.
  • A good overall understanding of IT Infrastructures and a variety of operating systems.
  • A well-organised approach to work planning and time allocation to tasks, providing great and efficient customer service and support to multiple business areas at all times.
  • Take ownership of the teams and own issues or tasks that arise.
  • Ability to document systems and processes.


The softer skills that we believe, will help candidates thrive in this role

  • Exceptional communication skills with people at all levels of the organisation.
  • A listener.
  • You will know your own way of personal and team organisation.
  • You'll approach management in a way that creates a safe space for your team, enabling them to give direct feedback and gather help.


Role Requirements

  • Flexibility of working hours to support business need.
  • The hybrid work model applies to this role, which requires one to come to the office when needed. Primarily, this role will be Mumbai office based to enable you to build relationships with the teams and other locally based teams.
  • You will be expected to be able to show evidence of previous areas of innovation and project ownership during the interview stages.

We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates. If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements.

  • Global Relations Manager

    1 week ago

    Navi Mumbai, Maharashtra, India Sperton Global AS Full time

    Job Summary: The Global Relations Manager plays a pivotal role in building bridges between the organization and its international partners, fostering collaboration, and driving global success. The role is multifaceted and requires strong organizational, communication, and time management skills, as well as the ability to work efficiently and effectively in...

  • Global Marketing Manager

    1 week ago

    Mumbai, Maharashtra, India 14260 GSK India Global Services Private Limited Full time

    GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as...

  • Global India School Foundation

    1 week ago

    Mumbai, Maharashtra, India Global Schools Foundation Full time

    About UsFounded in 2002, Global Schools Foundation is a Singapore-headquartered education institution with the mission of nurturing young minds into future global leaders. Over the past two decades, we've expanded to 62 campuses across 11 countries, offering international education in Southeast Asia, the Middle East, South Asia, and East Asia.Global Schools...

  • Global Events Manager

    1 week ago

    Mumbai, Maharashtra, India Pepper Content Full time

    Pepper Content is establishing a global content marketplace, connecting companies and content creators to enhance content creation processes across 75+ verticals and 150+ categories. Over the previous 5 years, more than 150,000 freelance content creators have applied to join the Pepper network, with a selection rate of the top 5% of talent. Collaborating...

  • Global Events Manager

    1 week ago

    Mumbai, Maharashtra, India Pepper Content Full time

    Pepper Content ) is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories.Over the past 5 years, over 150,000+ freelance content creators have applied to be part of the Pepper network of which we work with the top 5% of talent,...

  • Trafigura Global Services

    1 week ago

    Mumbai, Maharashtra, India Trafigura Global services Private Limited Full time

    Analyst - Derivatives (Mumbai.1-6 years, CFA/ MBA - Profile:All of Trafigura's global derivatives positions flow through this department which gives us a wide exposure to the different global derivatives contracts in the market. Swaps and Futures is the backbone of Trafigura's trading structure and as such we are responsible for managing the complete...

  • Beam Global Spirits

    1 week ago

    Mumbai, Maharashtra, India Beam Global Spirits & Wine India Pvt Ltd Full time

    JOIN OUR SUNTORY GLOBAL SPIRITS FAMILYAs a world leader in premium spirits, Suntory Global Spirits inspires the brilliance of life by delivering great consumer experiences through its world- class portfolio of brands. Known for its craftsmanship of premium whiskies, including Jim Beam, Maker's Mark, Basil Hayden and Knob Creek bourbons; Japanese whiskies,...

  • Trafigura Global Services

    1 week ago

    Mumbai, Maharashtra, India Trafigura Global services Private Limited Full time

    CompanyAt the core of global supply, Trafigura links crucial resources to fuel and construct the world. Within our Oil & Petroleum Products, Gas and Power, and Metals and Minerals commercial divisions, we leverage infrastructure, logistics, and financing to connect producers and consumers, using our profound insight into the markets we serve to enhance the...

  • Manager Global Alliance Management

    1 week ago

    Mumbai, Maharashtra, India SUN PHARMA Full time

    Hi,We are having an opening for Manager Global Alliance Management at our Mumbai location.Position: ManagerCompany: Sun Pharmaceutical Industries LtdLocation:MumbaiSummary:Sun Pharma has licensed and acquired several commercial and early stage proprietary programs (NCEs, Biologics) for global development and commercialization and currently total revenue as...

  • Global CAPEX Project Manager

    1 week ago

    Mumbai, Maharashtra, India Barry Callebaut Full time

    Global CAPEX Project ManagerLocation:Mumbai, IN, 400069At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world's leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the...

  • Trafigura Global Services

    1 week ago

    Mumbai, Maharashtra, India Trafigura Global services Private Limited Full time

    Structured Trade Finance (2-6 years) Opportunity:Join a dynamic department responsible for sourcing, structuring, arranging, and syndicating finance solutions for Trafigura's clients.The STF department manages a portfolio of approximately USD 5.1 billion, including various finance facilities such as Pre-export Finance, Pre-payment, and Tolling facilities.The...

  • Global CAPEX Project Manager

    1 week ago

    Mumbai, Maharashtra, India Barry Callebaut Full time

    Global CAPEX Project Manager Location: Mumbai, IN, At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world's leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the...

  • Vice President Program Management and Change Management CMT for Markets

    1 week ago

    Mumbai, Maharashtra, India Global Full time

    Job Title: Vice President Program Management and Change ManagementCompany: Global Financial FirmThis is an opportunity with a renowned Global Financial Firm in Mumbai, looking for a Vice President for their Program Management and Change Management department within Global Markets. They require a candidate with a strong educational background, preferably from...

  • Global Process Control Manager

    18 hours ago

    Mumbai, Maharashtra, India Lubrizol Corporation Full time

    About Lubrizol The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about...

  • E-commerce Global Sourcing Manager

    1 week ago

    Mumbai, Maharashtra, India Cambium Retail Private Limited Full time

    Looking for a professional in E-commerce Global Procurement / Sourcing. If you have 1 to 5 years of experience in international sourcing, specially in e-commerce, this may be the perfect opportunity for you. Come join our e-commerce company as a Sourcing Manager and be a key player in expanding our global sourcing efforts. You will drive cost savings,...

  • Global Assistant CMI Manager

    1 week ago

    Mumbai, Maharashtra, India Unilever Full time

    ABOUT UNILEVER: Be part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity,...

  • Vice President Program Management and Change Management CMT for Markets

    1 week ago

    Mumbai, Maharashtra, India Global Full time

    Hi,This is with regards to an opening with Global Financial Firm in MumbaiRole - Vice President Program Management and Change Management CMT role for Global MarketsMust Graduation or MBA from Good Pedigree prefer IIT ,IIM and Equivalent coursesRole Overview:As a Program Manager you are responsible for driving the connected Stakeholder agenda, bringingthe...

  • Global Markets

    1 week ago

    Mumbai, Maharashtra, India Nomura Full time

    Nomura Overview:Nomura is an Asia-headquartered financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its four business divisions: Retail, Asset Management, Wholesale (Global Markets and Investment...

  • Global Markets

    1 week ago

    Mumbai, Maharashtra, India Nomura Full time

    Nomura Overview: Nomura is an Asia-headquartered financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its four business divisions: Retail, Asset Management, Wholesale (Global Markets and Investment...

  • Global Markets

    1 week ago

    Mumbai, Maharashtra, India Nomura Full time

    Nomura Overview:Nomura is an Asia-headquartered financial services group with an integrated global network spanning over 30 countries.By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its four business divisions: Retail, Asset Management, Wholesale (Global Markets and Investment...