Service Desk Professional
1 week ago
Job Req ID:32792
Posting Date:29 Apr 2024
Function:Service
Unit:Business
Location:Block EP,Plot 1, Kolkata, India
Salary:Competitive- Job Req ID:
- Posting Date:
- Function:
- Location:
- Salary:
Why this job matters
Key Responsibilities:
Your key responsibilities as a Service Desk Professional will include:
- Engaging in on-call discussions with tool teams & Project Managers to sort repeat AIS failures.
- Engaging in oncall discussions with tool teams & all stakeholders to sort repeat AIS failures.
- Influencing correction of AIS failures and ensure quick completion of the same
- May act as the first escalation point for customer or internal issues.
- To train team members on processes and procedures for own products and ensure compliance targets are met for own team.
- To manage work volumes within the team and report on productivity and other measures as required.
- Drive Process improvements with respect to Quality and Productivity.
- Take up additional responsibility as and when needed apart from BAU.
Business Impact:
- High impact on customer satisfaction and retention.
Authority/Decision Making:
- Refers nonstandard/ or highly technical queries/decisions upwards.
What you'll be doing
- Supports in the resolution of process and service issues by liaising with different teams, communicating key information to other stakeholders as required.
- Delivers accurate and timely reporting and related insights in respect of key performance metrics and operational efficiency.
- Supports incident management, prioritisation and diagnostics, and escalates complex customer issues or incidents to operational managers.
- Maintains professional relationship with suppliers, customers and internal stakeholders.
- Carries out the Service Operations initiatives and ensures that services are aligned to the client's business requirements.
- Executes work in the implementation of tactical strategies and improvement plans.
- Supports the operational effectiveness of support services and maintains contractual and delivery documentation with accuracy and keeping details up to date.
The skills you'll need
- Information Management
Continuous Improvement
Problem Solving
Change Management
Service Level Agreement Management
IT Operations
Cloud Computing
Customer Relationship Management
Technical Support
Business Process Improvement
Escalation Management
Incident Management
Decision Making
Growth Mindset
Quality Assurance
Inclusive Leadership
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
- With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
- We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new startups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.
- We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
- As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multiskilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
- Although these roles are listed as fulltime, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.**DON'T MEET EVERY SINGLE REQUIREMENT?
-
Service Desk Analyst
1 week ago
Kolkata, West Bengal, India Wipro Full timeWipro is hiring for Service Desk Analyst role for Kolkata / Pune Hinjewadi location.Interested candidates can share their updated CV on WhatsApp) with the subject line "Service Desk Analyst Pune"Eligibility Criteria : Experience as a Service Desk Analyst on paper is mandatoryExcellent English communication skills is mandatoryEducational Qualification...
-
Service Desk Analyst
1 week ago
Kolkata, West Bengal, India BT Group Full timeWalk-in for SERVICE DESK ANALYST role on 21st May 2024 (Tuesday). 21st May 2024 (Tuesday) to BT e-serve India Pvt Ltd. Time: 9AM to 11 AM. Carry updated resume and Government photo ID proof. ******** IMMIDIATE joiners are preferred.********* Address: BT e-serve India Pvt Ltd. DLF 2, SEZ PLOT NO II F/1, BLOCK II F, TOWER B, 7th Floor RAJARHAT,...
-
Service Desk Analyst
1 week ago
Kolkata, West Bengal, India BT Group Full timeWalk-in for SERVICE DESK ANALYST role on 21st May 2024 (Tuesday).21st May 2024 (Tuesday) to BT e-serve India Pvt Ltd.Time: 9AM to 11 AM.Carry updated resume and Government photo ID proof.******** IMMIDIATE joiners are preferred.********* Address: BT e-serve India Pvt Ltd.DLF 2, SEZ PLOT NO II F/1, BLOCK II F, TOWER B,7th FloorRAJARHAT, Kolkata,...
-
Service Desk Analyst Immediate Start
1 week ago
Kolkata, West Bengal, India Wipro Full timeWipro is hiring for Service Desk Analyst role for Kolkata / Pune Hinjewadi location. Interested candidat es can share the ir updated CV on WhatsApp ) with t he subject line "Service Desk Analyst Pune" Educational Qualification : Graduation is mandatory Desired Candidate Profile Candidate sh ould have minimum 1 year of on paper experience as a Service Desk...
-
Front Desk/billing Female
1 week ago
Kolkata, West Bengal, India Jus Jumpin Entertainment Pvt. Ltd. Full timeA Front Desk Agent is a vital part of the Hospitality industry. They greet hotel guests with a warm welcome and are responsible for checking them in and out of their rooms. A Front Desk Agent's job description includes answering questions about hotel amenities and services, making reservations or changes to existing reservations, and handling any issues that...
-
Front Desk Executive
1 week ago
Kolkata, West Bengal, India Blue Sky Education Full timeFront desk executive:We are looking for a professional Front Desk Executive to become a valuable part of our team. As the initial point of contact for our company, they have to be methodical and will be responsible for welcoming visitors, answering and directing phone calls and performing a range of administrative duties to support our staff.Basic...
-
Service Operations Professional
1 week ago
Kolkata, West Bengal, India BT Group Full timeService Operations ProfessionalJob Req ID:17569Posting Date:21 Jun 2023Function:ServiceLocation:Rajarhat, Kolkata, IndiaSalary:within rangeWhy this job mattersThe Service Ops. Professional supports operational enablement and readiness of services offerings and capabilities, ensuring that these services are delivered effectively and efficiently for clients by...
-
Front Desk
1 week ago
Kolkata, West Bengal, India BBLUNT Salon Full timeThe Front Desk Executive is responsible for handling All Salon Desk activities at BBLUNT Salon, effectively handling Clients and other relevant activities.PS:1) People working with the Salon Industry will be preferred.2) People from the Spa Industry will also be preferred.- Roles & Responsibilities:_ Familiarization with BBLUNT Manual and Policies Handling...
-
Front Desk
1 week ago
Kolkata, West Bengal, India BBLUNT Salon Full timeThe Front Desk Executive is responsible for handling All Salon Desk activities at BBLUNT Salon, effectively handling Clients and other relevant activities.PS:1) People working with the Salon Industry will be preferred.2) People from the Spa Industry will also be preferred.- Roles & Responsibilities:_ Familiarization with BBLUNT Manual and Policies Handling...
-
Front Desk Receptionist
1 week ago
Kolkata, West Bengal, India SUPREME BOROCHEM PRIVATE LIMITED - India Full timeCompany DescriptionSUPREME BOROCHEM PRIVATE LIMITED - India is a chemicals company based in Kolkata, West Bengal, India. We specialize in the production and distribution of chemical products for various industries.Role DescriptionThis is a full-time on-site role for a Front Desk Receptionist at SUPREME BOROCHEM PRIVATE LIMITED - India in Kolkata. The Front...
-
Front Desk Receptionist
1 week ago
Kolkata, West Bengal, India Mayur Sales Full timeRole DescriptionThis is a full-time on-site role for a Front Desk Receptionist at Mayur Sales in Kolkata. The Front Desk Receptionist will be responsible for various day-to-day tasks, including phone etiquette, receptionist duties, clerical skills, communication, and customer service.QualificationsExcellent phone etiquette and strong communication...
-
Service Performance Professional
1 week ago
Kolkata, West Bengal, India BT Group Full timeService Performance ProfessionalJob Req ID:12431Posting Date:08-Mar-2023Function:ServiceLocation:Block EP,Plot 1, Kolkata, IndiaSalary:within rangeRecruiter: AparajitaHiring Manager: Viplove TiwariCareer Grade: EInternal Closing Date: 20th March 2023Bespoke Service Performance ProfessionalWhy BT?We've always been an organisation with purpose; to use the...
-
Front Desk Executive
1 week ago
Kolkata, West Bengal, India Klizo Solutions PVT Full timeGreeting and welcoming visitors/guests in a professional and friendly manner Maintaining a tidy and presentable front desk with all necessary materials like pens, forms, paper, etc. Reporting to management and performing other administrative duties Performing light data entry tasks as required Monitoring employee attendance and ensuring adherence to the...
-
Front Desk Receptionist
1 week ago
Kolkata, West Bengal, India GFIVE DESIGNERS COUTURE PVT LTD Full timeGFIVE Designers Couture Pvt Ltd, a fashion house based in Park Street is looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with...
-
Front Desk Executive
1 week ago
Kolkata, West Bengal, India Klizo Solutions PVT Full timeGreeting and welcoming visitors/guests in a professional and friendly manner Maintaining a tidy and presentable front desk with all necessary materials like pens, forms, paper, etc. Reporting to management and performing other administrative duties Performing light data entry tasks as required Monitoring employee attendance and ensuring adherence to the...
-
Kolkata, West Bengal, India 1 World Migration and education Full timeWe're seeking a skilled and friendly Front Office Executive to join our team at [Company A].You will manage the reception or front desk at our head office. Thus, as the first point of contact for our customers and visitors, you will play a critical role in creating a welcoming environment and providing excellent customer service. In this role, you are...
-
Kolkata, West Bengal, India IBM Full timeIntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Service Desk Analyst
1 week ago
Kolkata, West Bengal, India BT Group Full timeWhat you'll be doing Assist in resolving Sale Operation processes and service issues by collaborating with different teams and sharing key information with stakeholders. Support incident management, prioritization, and diagnostics, and escalate complex customer issues to operational managers. Develop and maintain relationships with suppliers,...
-
Service Coordinator
1 week ago
Kolkata, West Bengal, India Shivangi Group of Management Full timeKolkataJob Description:Open Position 1Job Title Service CoordinatorDepartment ServiceAge Criteria In between 25 to 35Job Responsibilities Monitoring service.Improving services.Resolving client issues and following-up with clients.Create and maintain a directory of service providers and resources.Create and maintain a database of clients and client...
-
Graphic Designer
1 week ago
Kolkata, West Bengal, India Design Desk Full timeWe are seeking a creative and talented Graphic Designer and Video Editor to join our dynamic marketing team. As a Graphic Designer and Video Editor, you will play a crucial role in crafting visually appealing and engaging content that effectively communicates our brand message to our target audience. You will be responsible for designing graphics, creating...