Service Performance Professional

1 week ago


Kolkata, West Bengal, India BT Group Full time
Service Performance Professional

Job Req ID:12431
Posting Date:08-Mar-2023
Function:Service
Location:Block EP,Plot 1, Kolkata, India
Salary:within range
Recruiter: Aparajita

Hiring Manager:
Viplove Tiwari


Career Grade:
E


Internal Closing Date: 20th March 2023

Bespoke Service Performance Professional

Why BT?

We've always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world's first telecommunications company. At our heart we're a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation, and competition we face are tougher than ever before. So, if you have the drive, optimism, and resilience to help propel us forward we'll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that's you and what you're looking for, we'd love you to be part of our future.

Why Business Unit/Function

We have around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups. We cover both the communications and IT services markets.

Overall, we're focused on four main product markets:

Fixed Voice; Mobility; Fibre and connectivity; networked IT services provided over the biggest UK network in both fixed and mobile communications.

We also provide network IT services to corporate and public sector organisations in the Republic of Ireland.

Our Wholesale business helps communications providers (CPs) and other organisations provide fixed or mobile phone services. Our ventures provide mass-market services like directory enquiries and payphones, and enterprise services including Fleet Solutions and BT Redcare. We also offer specialist enterprise services to our Internet of Things customers.

Why this job matters

This role is responsible for the complex and technical EMS data, including customer systems and providing support of the infrastructure, which allows the Service Performance Team to provide Reporting, Insight and SLM services to all Enterprise Managed Service, Enterprise and their customers. Critical to reporting and mitigating all external Service Level Agreements in accordance with agreed service level targets whilst providing EMS with required business insights to make informed decisions.

In addition to this the role holder will also require in depth business knowledge to design, develop and maintain bespoke SharePoint solutions across EMS. These solutions should offer business benefit, whilst also aiming to create collaborative working across large areas of the business.

They will need to adhere to tight timescales along with managing project plans for service improvements. Where these improvements are required, the role holder will use continuous improvement methodologies used to identify and manage changes to the service, through automation or reducing wastage. These savings need to be recorded and saved to provide analysis back to management demonstrating the business benefits.

What I'll be doing - your accountabilities Skills required for the job

MUST HAVE SKILLS ARE:

Excel - Expert
VBA / SharePoint / Power Platform - Expert
-
Responsible for the design, creation, and delivery of contractual customer reporting for multiple contracts within strict deadlines
-
To produce procedural documentation and Local Work Instructions within the team, ensuring these are reviewed periodically, and managed under change control
-
Ensuring where possible a standard approach to work is reached, through the use of template reporting along with a bespoke offering to our customers
-
Identify and lead on reporting and process improvements, using continuous improvement methodologies to optimize and automate reporting, contributing to the team's key performance indicator targets
-
Engage with stakeholders to accurately cost new work into the team, ensuring that all requirements are properly assessed and can be delivered to the customer
- **Takes a proactive approach to their own technical learning understanding and develop

  • Kolkata, West Bengal, India BT Group Full time

    Service Operations ProfessionalJob Req ID:17569Posting Date:21 Jun 2023Function:ServiceLocation:Rajarhat, Kolkata, IndiaSalary:within rangeWhy this job mattersThe Service Ops. Professional supports operational enablement and readiness of services offerings and capabilities, ensuring that these services are delivered effectively and efficiently for clients by...


  • Kolkata, West Bengal, India BT Group Full time

    Service Desk ProfessionalJob Req ID:32792Posting Date:29 Apr 2024Function:ServiceUnit:BusinessLocation:Block EP,Plot 1, Kolkata, IndiaSalary:Competitive- Job Req ID:Posting Date: Function: Location: Salary:Why this job mattersKey Responsibilities:Your key responsibilities as a Service Desk Professional will include:Engaging in on-call discussions with tool...


  • Kolkata, West Bengal, India IBM Full time

    IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Sales Professional

    1 week ago


    Kolkata, West Bengal, India OSINT Online Full time

    **Job Title: - **Sales Professional**Location: - ** RemoteCompany: OSINT OnlineAbout Us:OSINT Online is a New York-based business that specializes in open-source intelligence and cybersecurity intelligence services organization.**Job Description: - **Responsibilities: 1. Prospect and generate leads through various channels, including social medias,...

  • Itil Professional

    1 week ago


    Kolkata, West Bengal, India BT Group Full time

    ITIL ProfessionalJob Req ID:34204Posting Date:4 Jun 2024Function:ServiceUnit:BusinessLocation:PLOT NO II F/1, BLOCK II F, RA, Kolkata, IndiaSalary:Competitive- Job Req ID:Posting Date: Function: Location: Salary:Why this job mattersKey Responsibilities (Incident Manager) The primary responsibility of a Major Incident Manager is to lead and coordinate the...


  • Kolkata, West Bengal, India Siemens Healthineers Full time

    Siemens Healthineers India is looking for a Sales Professional for its imaging business portfolio (medical devices such as Magnetic Resonance Imaging (MRI), Computed Tomography (CT), Cathlabs, X-ray etc)Business Title: Manager - SalesInternal Title: Area Sales ProfessionalLocation : BhubaneshwarResponsibilities: Plans and executes sales targets and...


  • Kolkata, West Bengal, India BT Group Full time

    Security ProfessionalJob Req ID:27555Posting Date:1 Mar 2024Function:Customer ServiceUnit:BusinessLocation:Rajarhat, Kolkata, IndiaSalary:CompetitiveWhy this job mattersThe Network Engineering Professional supports the delivery of engineering activities that contributes client technical requirements, deploying optimal networking and connectivity solutions...


  • Kolkata, West Bengal, India BT Group Full time

    Business Continuity ProfessionalJob Req ID:31171Posting Date:27 Mar 2024Function:ServiceUnit:BusinessLocation:DLF IT Park,Phase II, IIF/1, Kolkata, IndiaSalary:competitiveWhy this job mattersTo work closely with the Commercial BCM Consultant in BT Global who will ensure full alignment of the planning principles to: customer's requirements, BT Group...


  • Kolkata, West Bengal, India BT Group Full time

    Platform Configuration ProfessionalJob Req ID:12855Posting Date:17-Mar-2023Function:ServiceLocation:PLOT NO II F/1, BLOCK II F, RA, Kolkata, IndiaSalary:within rangeRecruiter: AparajitaHiring Manager: Viplove TiwariCareer Grade: EInternal Closing Date: 24th March 2023Platform Configuration ProfessionalWhy BT?We've always been an organisation with purpose; to...


  • Kolkata, West Bengal, India BT Group Full time

    Tooling Support professionalJob Req ID:20012Posting Date:19 Jul 2023Function:Customer ServiceLocation:PLOT NO II F/1, BLOCK II F, RA, Kolkata, IndiaSalary:CompetitiveRecruiter: Sristi SinhaHiring Manager: Shivshakti RanjanCareer Grade: EThe skills you'll need ITIL Foundation (minimum); Practitioner (desirable) Cisco Certified Network Associate CCNA (_or...


  • Kolkata, West Bengal, India BT Group Full time

    What you'll be doing Responsible for technical development of user stories in the BB mobile app development team. Deliver resolutions to problems that tend to be complex, cross-domain or of high impact to customers. Provide technical quality assurance over work of other engineers through matrix team structure Working effectively as part of UK based Agile...

  • Performance Tester

    1 week ago


    Kolkata, West Bengal, India Pursuit Software Full time

    LocationKolkata, Indore, Shillong,Education RequiredBachelor's Degree in Computer Science & Engineer Or Similar fieldSkills, Role & ResponsibilitiesRequired Skills: Expertise in Performance Testing tools using Jmeter Execute Benchmark, load, stress, & other non functional tests Expertise in Test Planning, Test Estimation, Test Strategy, Workload Design....

  • SEO Professional

    2 weeks ago


    Kolkata, West Bengal, India Ingold Solutions Full time

    Experience: Minimum 3 years of experience.Job Description:We are looking to hire a skilled SEO professional who have good experience with the overall SEOfunctionality.Responsibilities: Execute tests, collect and analyze data and results, identify trends and insights in order toachieve maximum ROI in Organic search campaigns Track, report, and analyze website...


  • Kolkata, West Bengal, India Siemens Healthineers Full time

    Looking for challenging role? If you really want to make a difference - make it with usSiemens Energy is focused on helping customers navigate the world's most pressing energy problems.As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the...


  • Kolkata, West Bengal, India Adyan Consultants PVT LTD. Full time

    What is the role of customer care executive?A customer care executive is a professional responsible for communicating the how's and why's regarding service expectations within a company. These professionals perform a number of duties, including answering phones, responding to customer questions and assisting with customer issues.Job Types: Full-time,...


  • Kolkata, West Bengal, India JLL Full time

    JLL supports the Whole You, personally and professionally.What this job involves:Are you considered to be the go-to person for all MEP matters? That's what you'll be in this role.You'll manage all activities related to mechanical, engineering and plumbing in terms of planning, designing, procurement, construction, testing and commissioning, and final...

  • Delivery Person

    1 week ago


    Kolkata, West Bengal, India Professional Couriers Network Ltd Full time

    Working Location: Park Circus, KolkataCompany Name :Professional Courier Network Ltd.Company Nature :Courier & LogisticsWe are hiring for Admin Team, If You think you have good communication & management skill you can apply.Joining: Immediate Previous work experience as an Office Executive. Excellent Organizational skills. Knowledge of computer operating...


  • Kolkata, West Bengal, India Santanu Cab And Car Rental Newtown Full time

    We are currently seeking a reliable and experienced full-time Driver to join our team. The ideal candidate will have a passion for customer service and a commitment to safe driving practices. As a Driver with Santanu Cab and Car Rental Newtown, you will be responsible for transporting clients to various destinations in a timely and efficient manner.Your...


  • Kolkata, West Bengal, India Papillon Full time

    We are looking to employ an experienced client servicing executive to handle all client inquiries, concerns, and complaints in a professional manner. The client servicing executive responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company products...


  • Kolkata, West Bengal, India Tech Mahindra Full time

    Job Requirements Job Title: Customer Service ExecutiveCompany Name: Tech MahindraLocation: Kolkata, West BengalSalary: Competitive salary range per annumQualification:High school diploma or equivalent0 - 5 years of customer service experienceJob Description:Join the Tech Mahindra team as a Customer Service Executive in Kolkata, West Bengal, and play a...