Customer Relationship Manager

1 week ago


India Smart Work Consultants Full time
Customer Relationship Manager at Leading Retail Showroom in Chennai
  • Position: Customer Relationship Manager - CRM
  • Gender: Female
  • Experience: 2+ years
  • Location: Chennai (Vadapalani)
  • Skillset: Lead Follow-up, Customer Handling, People Management
Responsibilities:
  • Building and maintaining profitable relationships with key customers
  • Overseeing the customer relationships managed by your team
  • Resolving customer complaints efficiently
  • Keeping customers informed about new products to drive sales
  • Strategic planning with organizational managers
  • Expanding customer base through upselling and cross-selling
  • Addressing individual customer needs
  • Conducting business reviews using CRM programs
  • Competitor analysis and strategic planning
Requirements:
  • Bachelor's degree in business administration or related field
  • Minimum 3 years' experience in a similar role
  • Strong interpersonal and communication skills
  • Proficiency in Microsoft applications
  • Thorough product knowledge
  • Team player with leadership qualities
  • Positive attitude and focus on customer satisfaction

Qualifications: Diploma or equivalent, retail sales background preferred, strong communication skills, ability to thrive in a fast-paced environment

Experience: 3 to 5 years



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