Associate Customer Service Rep
2 weeks ago
- Following up for Estimated dispatch date from Singapore and thus, updating to customers.
- Responsible for creation of free of Cost orders in SAP as well as replacement order for the defective parts supplied to the customer from Singapore warehouse.
- Releasing PO to import the material from manufacturing units
- Responding to customer Query, Shipment dates & other Query related to processed Orders
- Support and assist in driving Sales & Service Orders performance improvement.
- Dashboard support to increase the visibility of Sales & Service orders, backlog and KPI etc.
- Bridge the gaps between all function for smooth Order execution.
- Align and Excel in Region Business Quarterly forecast.
- Drive Digitization to next level by implementing appropriate tools.
- MIS Update & Customer coordination
- Order Entry to Invoice cycle time improvement
- SC Quote Renewal monitoring on regular basis
- Service Contract Quote Renewal & Service Contract Processing & monitoring on regular basis.
- Invoice disputes with Customers to be resolved
- Key account management for major client
- Focus on improvement from Clear Order entry timelines across processes.
- Good Knowledge of SAP, ServiceMax & SFD
- Qualification : Graduate with 8 Years of Experience
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