Customer Service Representative

2 weeks ago

Thāne, Maharashtra, India Houzeo India Full time

About Houzeo:

Houzeo is an online platform which lets homeowners sell their property by circumventing any traditional intermediaries.

The platform enables users to create property listings and upload them to various portals, connect with local real estate professionals, use the dashboard provided a dashboard to obtain a property valuation, compare the value with other properties, avail market analysis reports, fill federal/state disclosures electronically, connect with attorneys/escrow companies, and more.

The company earns revenue by offering various monthly packages.

Houzeo is based in Manhattan, New York with offices in Charlotte, North Carolina (US) and Mumbai, India. Our founder is a finance, real estate, and technology veteran with an Ivy League MBA. We were showcased at the
TechCrunch Disrupt Startup Battlefield in New York City. The startup is already profitable and experiencing double digit month-over-month growth.

As we are building our brand, we are growing tremendously and launching new products to enhance customer experience and highlight partner services.

We're scaling rapidly and this in turn has created an opportunity for us to expand our services onboard

Customer Success Associates.

Headquarters:
Manhattan, New York

Location:
Thane, Mumbai.

Designation:
Customer Success Associate

Experience:3 Years and above


As a member of the team, you will be responsible for the more complex, large or high potential customers where we may be facing bigger challenges in order to ensure the highest level of Customer Satisfaction.

You will also be responsible for mentoring and managing senior Customer Success team members.

Responsibilities:

  • Managing the customer relationship through a Customer Success Team
  • You will own the commercial relationship (revenue retention and an appropriate growth expectation) with several customers, opportunities for value-add which are being identified, with the clear and speedy issue resolution
  • You'll identify ways to add value to your customers above and beyond our contracted interactions
  • You'll share those ideas across your peers to ensure that we are maximising value for all of our customers
  • You should expect to spend lots of time with your customers for overall growth and expectations
  • You will be allocated key/major customers, or those with whom we have significant future potential to make sure that we get major business opportunities by collaborating with them
  • You'll ensure that high-potentialbenefits of measurement are effective and in place in line with methodologies set by the head of
Customer Success.

  • You will be mentoring and coaching those individuals through situations they may encounter with their customers, and developing them such that they in turn become Senior

Qualifications:

  • Previously had direct ownership withthe the relationship with your customers and been responsible for ensuring they are satisfied with the service provided; you'll be able to talk through lots of examples of difficult situations with customers that you were instrumental in resolving - ensuring customer satisfaction and retention.
  • Have a good accent and exposure to international clients specifically US
  • A good understanding of managed services and project delivery.
  • Ideally, experience working with customers of all sizes and a mix of sectors.
  • Proven and demonstrated ability to build great relationships with customers - leading to growth in those accounts and ofthose customers acting as references and advocates for you with their peers.
  • Experience in managing and meeting commercial targets.

Requirements:

  • Adaptable - able to change tact or approach to ever-changing circumstances with a proven ability to prioritise and plan
  • An Influencer - you will drive behaviours and results in others at all levels and across the organisation regardless of reporting lines behind our 'customer advocacy' approach.
  • Commercially focused - you understand the nuances of revenue retention and growth, without compromising our margins.
  • Collaborative - you don't operate in silos; you break them down and make connections. Empire-building is not your thing.
  • A Listener - You listen to your customers and the people working with those customers and you should always look out for opportunities to enhance the experience of your customers or for ways to help them.
  • Creative - You'll be flexible in your thinking, something following the right processes for the answer, and sometimes there just isn't a process for the scenario.
  • Empathetic - You can see the Customer's perspective and one's perspective, and find the middle ground.
  • Challenging - Sometimes the customer is right, and sometimes they are not - and you can spot the difference.
  • Troubleshooting ability - You must have the ability to adopt a systematic approach towards identifying and then solving a problem

Salary:
₹30,00

  • Customer Service Representative

    2 weeks ago

    Thāne, Maharashtra, India Lofa Full time

    Job descriptionResponsibilities Greet and direct customers. Provide accurate information (e.g. product features, pricing and aftersales services) Answer customers' questions about specific products/services. Conduct price and feature comparisons to facilitate purchasing. Crosssell products. Ensure racks are fully stocked. Manage returns of merchandise....

  • Customer Service Representative

    2 weeks ago

    Thāne, Maharashtra, India VORTEX ENTERPRISE Full time

    Job Title: Customer Service RepresentativeLocation: Kalyan, MaharashtraResponsibilities:Resolve customer complaints, troubleshoot problems, and provide appropriate solutions.Maintain a thorough understanding of products/services to assist customers effectively.Keep accurate records of customer interactions and transactions.Ensure customer satisfaction...

  • Customer Service Representative

    2 weeks ago

    Thāne, Maharashtra, India Abhinav Institute of Technology and Management Full time

    Hiring For Customer Service RepresentativeFresher & Exp both can applyNeed immediate joinerLocation - ThaneQualification - Any GraduateSalary - 16,500 -in handShift Timing - 9:30 -6:30Fixed Sunday offImmediate JoiningContact - Job Types: Full-time, FresherSalary: Up to ₹16,500.00 per monthSchedule: Day shift Rotational shiftEducation: Higher Secondary(12th...

  • Customer Service Representative Excellent English

    2 weeks ago

    Thāne, Maharashtra, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...

  • Customer Service Executive

    2 weeks ago

    Thāne, Maharashtra, India JindalX Full time

    Job Title: Customer Service Representative (Science and Technical Background)Job Description: We are seeking a highly motivated and knowledgeable Customer Service Representative with a strong background in science and technical fields to join our dynamic team. As a Customer Service Representative, you will be responsible for providing exceptional customer...

  • Customer Service Representative

    2 weeks ago

    Thāne, Maharashtra, India Netstar Infotech Full time

    Customer service executiveLocation : Thaneage limit 19 to 37HSC freshers can applySalary : 13 to 15inahnd depends on interviewWork from office6 days rotational shift1 WeekoffJob Types: Full-time, FresherEducation: Higher Secondary(12th Pass) (required)Experience:- total work: 1 year (preferred) Customer service: 1 year (preferred)Language: English (required)...

  • Customer Service Representative

    2 weeks ago

    Thāne, Maharashtra, India Allwyn Education Group Full time

    WORK FROM OFFICE**CUSTOMER SUPPORT (TELECALLING ) AGE LIMIT: - 19 TO 38**LOCATION :THANE WESTQUALIFICATION:HSC/GRADUATE FRESHERS CAN APPLYTIMING :ROTATIONAL DAY SHIFT ANY ONE WEEK OFFSALARY :kENGLISH AND HINDI CANDIDATES CAN APPLYWORK FROM OFFICE**CUSTOMER SUPPORT ( TELECALLING) AGE LIMIT: - 19 TO 38**Job Types: Full-time, Permanent, FresherPay: Up to...

  • Customer Service Representative

    2 weeks ago

    Thāne, Maharashtra, India Cyitechsearch Interactive Solutions Private Limited Full time

    Hello,My name is Divanshu and I work as a Recruiter with Cyitechsearch. One of our clients is currently looking for a Customer Support Executive and the location is Thane, Mumbai. If interested, please give me a call also share your resume on Whatsapp).We are currently having openings for Various Process CSEWith fixed salary & Permanent hiring.Designation...

  • Customer Service Executive

    2 weeks ago

    Thāne, Maharashtra, India MyGlit Full time

    Role:Asst. Mgr/Mgr -(NonTechnical)Timings:Day Shift (Permanent)Industry:BPO / ITESProcess:VoiceFunctional Area:ITES / BPO / Operations / Customer Service / TelecallingKey Skills: Communication Voice & Accent BPO Voice Process Communication Skills BPO Operations BPO industry BPO Call center good communication skills International BPO BPO/ITES Urgently hiring...

  • Customer Service Representative

    2 weeks ago

    Thāne, Maharashtra, India Hexaware Technologies Full time

    HEXAWARE REQUIREMENTSPROCESS :CUSTOMER SERVICE EXECUTIVE (Visa Queries)SHIFT TIMING: 5:30 PM TO 6:30 AM (US SHIFT):4:30 AM TO 1:30 PM (AUS SHIFT)WORK DAY: 5 daysWEEK OFF: SATURDAY - SUNDAYQUALIFICATION: HSC/GRADUATEEXCELLENT COMMUNICATIONSALARY UPTO 27K IN HAND (Depending on last drawn)Rounds of interview HR OPERATION TYPINGNOTE:WORK FROM OFFICELOCATION...

  • Customer Service Representative

    2 weeks ago

    Thāne, Maharashtra, India Epicenter Technologies Pvt. Ltd Full time

    Hiring for Domestic Customer Service Positions Salary upto 1.68 LPA Domestic Shifts HSC/Freshers/Experienced welcome Excellent communication skills (verbal & written) neededPay: Up to ₹168,000.00 per yearBenefits: Health insurance Paid sick time Paid time off Provident FundSchedule: Day shift Rotational shiftSupplemental pay types: Performance bonusAbility...

  • Customer Service Representative

    2 weeks ago

    Thāne, Maharashtra, India Rubiza Business World Full time

    Min HSC Pass Or GraduateGood communication skillsday shift and rotational one week offmale and female both can applyJob Types: Full-time, FresherSalary: ₹8, ₹20,000.00 per monthSchedule: Day shiftSupplemental pay types: Performance bonusAbility to commute/relocate: Thane, Maharashtra: Reliably commute or planning to relocate before starting work...

  • Csr (Customer Service Representative)

    2 weeks ago

    Thāne, Maharashtra, India VASMI Group Full time

    Responsibilities: Respond to customer inquiries and provide product information in Hindi over the phone. Assist customers in making informed purchasing decisions and upsell products when appropriate. Handle customer complaints, provide appropriate solutions, and alternatives within the time limits. Follow communication procedures, guidelines, and policies...

  • Customer Service Telesales Representative

    2 weeks ago

    Thāne, Maharashtra, India KServe BPO Pvt Ltd. Full time

    Urgent Opening for Credit Card Sales for UAE ProcessMinimum 06-1yr any telesales, BFSI or experience in BPO.Qualification - HSC / Graduate. Excellent comms in english.Salary - 25k to 30k CTCLocation - ThaneTiming -12:00 pm to 9:00pm fixed shift Rotational week offContactHR :Riya:Pay: ₹9, ₹29,099.04 per monthBenefits: Provident FundSchedule: Day...

  • BPO - Customer Support Executive

    2 weeks ago

    Thāne, Maharashtra, India SDCMS Pvt. Ltd. Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team.Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer...

  • Customer Service

    2 weeks ago

    Thāne, Maharashtra, India HY FLY CONSULTANCY Full time

    Required Candidate profile1. Inbound Customer service profile2. Explaining the customer's product features & benefits.3. Ensuring all compliance and SLA during the calls.4. GRADUATES FRESHER AND EXP BOTH CAN APPLYPerks and benefitsMedical Allowance + Performance-based IncentivesRole customer serviceIndustry Type BankingFunctional Area customer success,...

  • Customer Service Representative

    2 weeks ago

    Thāne, Maharashtra, India Global TechHunt Services Full time

    ABOUT THE ROLEREQUIREMENTS:ELIGIBILITY:CENTRE ADDRESS :Wagle Industrial Estate, Thane West, Thane, Maharashtra 400604Follow us for more hiring updatesNo ChargesSimran:Pay: Up to ₹25,000.00 per monthSchedule: Day shift Rotational shiftWork Location: In personSpeak with the employer

  • Customer Service

    2 weeks ago

    Thāne, Maharashtra, India GrownowHR Full time

    The job involves Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on callDocumenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logsUnderstanding multiple products and processesInfluencing customers to buy or retain...

  • Customer Service

    2 weeks ago

    Thāne, Maharashtra, India Abhinav Institute of Technology and Management Full time

    Job Profile : Customer Service (Voice Process)Job Location : ThaneQualification : BSC GraduateJob Description: Manage large amounts of incoming phone calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and...

  • Customer Service

    2 weeks ago

    Thāne, Maharashtra, India Abhinav Institute of Technology and Management Full time

    Opening for Customer ServiceMale & Female both can applyLocation - ThaneQualification - Any GraduateExperience - Minimum 6 monthsSalary - ( CTC -23,500 )Week Off - Fix SundayBasic knowledge of Computer - MS Word, MS ExcelGood English CommunicationAge yrsImmediate JoinersContact Pay: Up to ₹23,500.00 per monthSchedule: Day shift Rotational shiftEducation:...