Customer Care Specialist

1 month ago


Delhi, Delhi, India Professsionals IN Full time ₹ 30,000 - ₹ 80,000 per year

Responsibilities:

 

- Provide exceptional customer service and support to resolve inquiries, complaints, and issues via phone, email, or chat.

- Assist customers with product information, orders, billing, and account management.

- Listen actively to customers' concerns and empathize with their needs, providing effective solutions and guidance.

- Document customer interactions and maintain accurate records in the customer relationship management (CRM) system.

- Collaborate with cross-functional teams to escalate and resolve complex customer issues.

 

Requirements:

 

- High school diploma or equivalent; associate or bachelor's degree preferred.

- Proven experience in customer service or a related field.

- Strong communication and interpersonal skills.

- Problem-solving and conflict resolution abilities.

- Ability to work well under pressure in a fast-paced environment.

 

Benefits:

 

- Competitive salary and benefits package.

- Opportunities for professional development and career advancement.

- Rewarding work helping customers and building positive relationships.

- Supportive and collaborative work environment.



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