Technical Product Support Engineer

2 weeks ago

Bengaluru, Karnataka, India Applied Materials Full time

Key Responsibilities

Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades. Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment. Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool. Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field. Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis. Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.

Functional Knowledge

Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

Explains difficult or sensitive information; works to build consensus

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 75% of the Time

Relocation Eligible:

Yes

  • Technical Product Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India UST Full time

    Job Duties and Responsibilities:Provides technical support on site: diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment Responsible for all aspects of technical support for customers: escalations, fleet performance, proactive activities, system install schedules, programs and upgradesCaptures and collects issues and...

  • Product Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India TalentXo Full time

    Job Description : We are looking for a highly motivated Product Support Engineer with 35 years of experience in technical support, preferably in a customerfacing role. The ideal candidate should have a strong background in troubleshooting technical issues, excellent communication skills, and proficiency in at least one scripting language, programming...

  • Product & Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Bose Professional Full time

    Company Overview: Bose Professional is a leader in the professional audio/video industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. For more than 50 years our spirit of invention has focused on creating systems that are easy...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India White Force Full time

    Job Description:JD for Azure Data Factory: Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India White Force Full time

    Job Description:JD for Azure Data Factory: Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating...

  • Technical Support Engineering

    2 weeks ago

    Bengaluru, Karnataka, India Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services,...

  • Technical Support Engineering

    2 weeks ago

    Bengaluru, Karnataka, India Microsoft Full time

    Job Title: Technical Support Engineer at Microsoft Customer Service & Support (CSS)OverviewMicrosoft's Customer Experience & Success (CE&S) team, with over 17,000 employees worldwide, is dedicated to elevating customer experience. Join CE&S to contribute to providing top-notch products and services along with a unique customer journey.The Customer Service &...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Fortinet Full time

    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of...

  • Technical Support Engineering

    2 weeks ago

    Bengaluru, Karnataka, India Microsoft Full time

    OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Fortinet Full time

    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical support Engineer to contribute to the success of...

  • Technical Support Engineering

    2 weeks ago

    Bengaluru, Karnataka, India Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services,...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Fortinet Full time

    Join Fortinet, a cybersecurity company with a strong history of excellence, as we shape the future of cybersecurity and redefine the meeting point of networking and security. At Fortinet, our goal is to protect people, devices, and data everywhere. We are currently in search of a dynamic Technical Support Engineer to contribute to the growth of our expanding...

  • Technical Support Engineering

    2 weeks ago

    Bengaluru, Karnataka, India Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services,...

  • Production Support

    2 weeks ago

    Bengaluru, Karnataka, India Tech Mahindra Full time

    Title: Production Support / Technical Support Engineer- SQL/JavaLocation: Bangalore/ PuneImmediate JoinerPOSITION 20Please keep the below points in mind while sourcing. Work location Bangalore Completely work from office 24x7 shifts Rotational offs Experience (3 6 years) No Hybrid workingSkills:The Technical Support Engineer delivers an exceptional customer...

  • Technical Support Engineering

    1 month ago

    Bengaluru, Karnataka, India Microsoft Corporation Full time

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineering

    4 weeks ago

    Bengaluru, Karnataka, India Microsoft Corporation Full time

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Product Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Acqueon Full time

    Job Title: Product Support Engineer at AcqueonAbout the Company:Acqueon is a customer-centric company that utilizes conversational engagement software to enable brands to interact with consumers through various channels such as voice, messaging, and email. With a focus on maximizing every customer conversation, Acqueon is trusted by 200 clients across...

  • Product Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India IQVIA Full time

    Join us on our exciting journey at IQVIATM, The Human Data Science CompanyTM, dedicated to using data and science to assist healthcare clients in discovering better solutions for their patients.IQVIA, a result of the merger between IMS Health and Quintiles, offers a wide range of solutions leveraging advances in healthcare information, technology, analytics,...

  • Technical/Production Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India CodeMind Staffing Solutions Full time

    Technical skills : Strong Unix & Linux skills SQL & Mysql. Experience in working with Databricks environment Kibana IBM Tivoli Workload Scheduler (TWS) Prior experience in working in Azure environment Knowledge and experience in working with Ingestion framework Shell scripting & Perl Scripting skills are highly desired Experience on Ticketing tools like...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Genetec Full time

    The team: The role of the Technical Support Engineer (India) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Bangalore India and will report to the Customer Experience Team Lead (India). What your day will look like: Technical support: Use...