Product Support Engineer

1 week ago


Bengaluru, Karnataka, India Acqueon Full time
Job Title: Product Support Engineer at Acqueon

About the Company:

Acqueon is a customer-centric company that utilizes conversational engagement software to enable brands to interact with consumers through various channels such as voice, messaging, and email. With a focus on maximizing every customer conversation, Acqueon is trusted by 200 clients across industries to drive sales, improve service, enhance collections, and foster loyalty.


Job Description:

As a Product Support Engineer at Acqueon, you will be part of a dynamic team in a fast-paced technical environment, assisting customers in providing exceptional customer experiences. The role involves implementing Acqueon products, communicating effectively with stakeholders at all levels, and leveraging technology to solve customer problems.

  • Work in a customer-facing role to implement Acqueon products
  • Engage with end users to understand their processes and requirements
  • Configure and test software in customer environments
  • Provide training and support for user testing
  • Utilize technology to enhance customer product investments

Requirements:
  • Understanding of omni-channel communication technologies
  • Excellent listening and comprehension skills
  • Ability to resolve technical issues efficiently
  • Strong commitment to customer service excellence
  • Experience with Windows OS, MS SQL, IIS, VMWare, IP Networking, SQL, Rest APIs
  • Familiarity with cloud platforms (AWS, Azure, etc.)


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