L1-technical Support

1 week ago


Pune, Maharashtra, India Emerson Full time
The system engineer in Technical Support under Industrial Software COE will:

  • Connect with customers to understand their need and determine how help can be provided to enable them to utilize software from Emerson and achieve their goals
  • Update Emerson support website with technical tips and brief documentation
  • Evaluate software lifecycle management potential through assessment of compatibility of new programs with existing programs
  • Help in continually improving Emerson software through review against objectives and specifications, creating improvement requests and reviewing proposed changes.
  • Maintaining system functionality by testing computer components
  • Achieve Software Lifecycle Management objectives by collecting relevant data, identifying and evaluating possible actions, and suggesting a course of action
  • Install and configure Industrial software solutions on DeltaV and other third party platforms
  • Visit customer facility as necessary to assist with Software install and troubleshooting.
  • Provide technical direction and support for Industrial Software within Cloud-Hosted offerings
  • Collaborate with team members to improve processes and documentation related to software technology testing and deployment
  • Actively contribute towards improvement of the technical support function from Indusrial Software CoE
  • Coach and develop other system engineer skills
  • Report progress and issues to designated supervisors on a regular basis
  • Will be required to work in rotating shifts


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