L1 Helpdesk Support

2 weeks ago


Pune, Maharashtra, India systems plus Full time
2 to 4 years of total relevant experience

  • Identify, diagnose, and troubleshoot technical issues reported by endusers, ensuring a high level of customer satisfaction.
  • Resolve common technical problems independently, escalating complex issues to Level 2 or Level 3 support teams when necessary.
  • Document and track all support requests, including their resolution, in the designated ticketing system.
  • Collaborate with store personnel, IT teams, and vendors to resolve technical issues and implement system enhancements or updates.
  • Assist with user training and onboarding for retail systems as needed.
  • Contribute to the development and maintenance of support documentation, knowledge base articles, and FAQs.
  • Participate in meetings and provide feedback to improve the overall performance and reliability of retail systems.
  • Intermediate level proficiency in Chinese (writing, reading, and speaking)
  • HSK2 or HSK
  • Working hours 7 am IST to 4 pm IST

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