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L1 Helpdesk Support
2 weeks ago
- Identify, diagnose, and troubleshoot technical issues reported by endusers, ensuring a high level of customer satisfaction.
- Resolve common technical problems independently, escalating complex issues to Level 2 or Level 3 support teams when necessary.
- Document and track all support requests, including their resolution, in the designated ticketing system.
- Collaborate with store personnel, IT teams, and vendors to resolve technical issues and implement system enhancements or updates.
- Assist with user training and onboarding for retail systems as needed.
- Contribute to the development and maintenance of support documentation, knowledge base articles, and FAQs.
- Participate in meetings and provide feedback to improve the overall performance and reliability of retail systems.
- Intermediate level proficiency in Chinese (writing, reading, and speaking)
- HSK2 or HSK
- Working hours 7 am IST to 4 pm IST
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Helpdesk Support
3 days ago
Pune, Maharashtra, India stefanini groups Full timeApply for Helpdesk Support, Career Progress Consultants in Pune for 3 - 4 Year of Experience on
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Helpdesk Support
3 days ago
Pune, Maharashtra, India timesjobs Full timeJob ID#: 57354Job Category: Helpdesk TechnicianPosition Type: ContractDuration: 12 MonthsShift: 1Details:Stefanini is a 35 years established global IT services organization, headquartered in Brazil, sau Paulo. We are located in 45 countries with 88 offices across the globe with 35k employees and growing. In India we are positioned at Noida, pune and...
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L1 Helpdesk Support
2 weeks ago
Pune, Maharashtra, India systems plus Full time2 to 4 years of total relevant experience Identify, diagnose, and troubleshoot technical issues reported by endusers, ensuring a high level of customer satisfaction. Resolve common technical problems independently, escalating complex issues to Level 2 or Level 3 support teams when necessary. Document and track all support requests, including their...
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Finnone Support – L1
2 weeks ago
Pune, Maharashtra, India Clover Infotech Private Limited Full time:Should have 1 -2 years of experience in Finnone ApplicationLogging of new incident tickets service requests in IT helpdesk tool for issues reported through call or emailMonitoring of tickets logged through ticketing toolFirst Point of Contact and entry point for Business User's Incidents and Service RequestsMonitoring of mass incident tickets and...
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Helpdesk Support Representative
2 weeks ago
Pune, Maharashtra, India Ivalua Full timeHelpdesk Support Representative - EnglishThis is an exciting opportunity to excel as a Help-Desk Support Representative in Ivalua. You will be providing first line help desk support to all our customers and suppliers in the APAC region (and affiliates from American and European customers). Rigorousness, involvement, responsiveness, good listening skills,...
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Peoplesoft Finance L1 Support
2 weeks ago
Pune, Maharashtra, India Dassault Systèmes Full timeImagine New HorizonsWe are seeking L1 Support Engineers, having experience in PeopleSoft Finance Domain, to work with our Digital Enterprise Solutions team.What will be your job / Challenges to be handled?As part of this team, you will be responsible for PeopleSoft L1 Support which includes supporting the end user activities in different streams under...
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IT Helpdesk Administrator
2 weeks ago
Pune, Maharashtra, India Anchanto Full timeAbout Anchanto:We are a Global B2B cloud company that enables enterprises and partners to grow and manage their end-to-end Commerce and Logistics operations through its world class Cloud and AI products and services. With more than 7,000 customers, leading global brands, large retailers, and postal operators leverage Anchanto to process more than a billion...
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Helpdesk - It
2 weeks ago
Pune, Maharashtra, India Credence Resource Management Pvt Full timeResponsibilities Serve as the first point of contact for IT department. Manage Service Desk ticket tool, assign technicians & followup till closure. Monitoring Service Desk Dashboard & Sending alerts for SLA violations. Coordination with customers for IT queries, Service Requests, Incident, Change Management. Coordination with vendors & service Providers....
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Network Engineer Support L1
2 weeks ago
Pune, Maharashtra, India Radical Technologies Full timeInterested candidates kindly apply before 30th August. CV must be in pdf format, saved with your first name. Job Description Post:- Network Engineer Support L1 Experience:- 1-3 years Graduate Preferred: BE (CCNA / CCNP Trained) Preferred: CCNA Certification Responsibilities ● Research and identify solutions to software and hardware...
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L1 Product Support Specialist
2 weeks ago
Pune, Maharashtra, India Hiresoft Full timeJOB DESCRIPTION : The Product Support Engineer is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve complex application software related...
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Infra Support L1/l2
2 weeks ago
Pune, Maharashtra, India Ellicium Full timeWhat are we about? At Ellicium be ready for contagious excitement, worthy challenges and enriching learning experience every day. We trust in the process of failing fast and learning fast. You will find 'Ellicians' putting their heart to get the perfect dish during our monthly potlucks or arguing over best Nolan movie during lunch breaks. It is all about...
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Product Support Specialist- L1
2 weeks ago
Pune, Maharashtra, India Talent Giants Consultancy Services LLP Full timeJob Title: Product Support Specialist L1 Company Name: CornerstoneJobType:Technical No Of Openings: 2CTC:Upto 8.5 LPA Allowances Location:Pune Experience:3YearsAboutCompany:Cornerstone is apremier people development company. We believe people can achieveanything when they have the right development and growthopportunities. We offer organizations the...
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Product Support Specialist- L1
2 weeks ago
Pune, Maharashtra, India Talent Giants Consultancy Services LLP Full timeJob Title: Product Support Specialist L1Company Name: Cornerstone JobType: TechnicalNo Of Openings: 2 CTC: Upto 8.5 LPA AllowancesLocation: PuneExperience: 3YearsAboutCompany: Cornerstone is apremier people development company. We believe people can achieveanything when they have the right development and growthopportunities. We offer organizations the...
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HRSSC Helpdesk Analyst
2 weeks ago
Pune, Maharashtra, India Johnson Controls Full timePrimary Directive:Responsible for providing inquiry and transaction support to employees, managers, HR Business Partners and HR professionals throughout the enterprise.The WFA Analyst main tasks/ responsibilities include, but are not limited to:Responsible for providing Tier 1 assistance on HR-related inquiries to Johnson Controls employees across the...
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Help Desk Technician
2 weeks ago
Pune, Maharashtra, India Clean Harbors Full timeOverviewAbout Clean Harbors:Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 25,000 employees and has over 450 service locations across the U. S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000...
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Service Desk Technician L1/l2- Tcs
2 weeks ago
Pune, Maharashtra, India NR Consulting - India Full timeProfile: Service Desk Technician L1/L2Exp: 5+ YearsNP: DaysLocation : PuneDetailed JD: Performing remote troubleshooting through diagnostic techniques and pertinent questions 24*7 support to End user Remotely Handling Tickets, creating, monitoring, updating, resolving issues reported over SNOW ticketing tool. Willing to accept new responsibilities, acquire...
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Analyst Programmer L1
2 weeks ago
Pune, Maharashtra, India Antal International Full timeJob Description Role - Analyst Programmer L1 (ETL Developer) Experience - 2 to4 Years Location - Pune, Gurgaon, Noida, Bangalore Notice period – Immediate to 30 days Salary- 10 Max Responsibilities: • Collaborate with cross-functional teams to understand business requirements and translate them into technical specifications.• Design,...
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IT Support
2 weeks ago
Pune, Maharashtra, India Radical Technologies Full timeInterested candidates kindly apply before 18th August. CV must be in pdf format, saved with your first name. Pune Intern Manage daily operations of the IT department and Day to Day Local L1 support of Pune 3 locations. Taking care of new user assets, user profile configuration, and basic orientation and help train employees on its use and...
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Pune, Maharashtra, India Radical Technologies Full timeInterested candidates kindly apply before 30th August. CV must be in pdf format, saved with your first name. Job Description Post: Network Engineer-Support L1 trainee As a network support engineer trainee, you'll be responsible for maintaining thesystems that allow Customer to function and communicate, both internally andexternally, on a daily...
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HRSSC Helpdesk Analyst
2 weeks ago
Pune, Maharashtra, Maharashtra, India Johnson Controls International Full timePrimary Directive:Responsible for providing inquiry and transaction support to employees, managers, HR Business Partners and HR professionals throughout the enterprise.The WFA Analyst main tasks/ responsibilities include, but are not limited to:Responsible for providing Tier 1 assistance on HR-related inquiries to Johnson Controls employees across the...