Helpdesk - It

2 weeks ago

Pune, Maharashtra, India Credence Resource Management Pvt Full time
Responsibilities

  • Serve as the first point of contact for IT department.
  • Manage Service Desk ticket tool, assign technicians & followup till closure.
  • Monitoring Service Desk Dashboard & Sending alerts for SLA violations.
  • Coordination with customers for IT queries, Service Requests, Incident, Change Management.
  • Coordination with vendors & service Providers.
  • Circulating Incidence reports / updates to stake holders. Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Pass on any feedback or suggestions by customers to the appropriate internal team Maintain documentation.
Requirements and skills

  • Proven experience as a help desk technician or other customer support role.
  • Ability to diagnose and resolve basic technical issues.
  • Proficiency in English.
  • Excellent communication skills.
  • Customeroriented and cooltempered.

Salary:
Up to ₹300,000.00 per year

Benefits:

  • Health insurance

Day range:

  • Monday to Friday
  • Weekend availability

Shift:

  • Rotational shift
  • US shift

COVID-19 considerations:
2 dose of Covid vaccine

Ability to commute/relocate:

  • Kharadi, Pune , Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Are you at Pune?

Experience:

  • IT Helpdesk: 1 year (required)
  • IT Support: 1 year (required)

Shift availability:

  • Day Shift (required)
  • Night Shift (required)
  • Overnight Shift (required)

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