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Senior Global Customer Insights Manager
2 weeks ago
Are you an experienced primary market research (PMR) professional with a passion for generating and disseminating insights? Do you have ability to build compelling stories when presenting results? Are you ready to take on a global role and work with cross-functional teams in an international environment? If so, we have an exciting opportunity for you to join our Commercial GBS – diabetes department at Novo Nordisk. Apply today for a life-changing career
The position
As a Senior Global Customer Insights Manager, you will:
Drive high-quality primary market research for key products, portfolios and areas of interest on a country, regional and global level. Present the delivery of best-in-class customer insight analyses to support senior management in strategic and operational decision-making. Develop and maintain strong partnership with key stakeholders across HQ, as well as with Regions and Top-10 affiliates to ensure alignment and successful attainment of common targets. Utilize your industry knowledge on novel methodologies / research design & practices to drive best-in-class results as well as improve processes and systems. Communicate complex scientific, medical, and commercial information stakeholders at various levels. Lead external vendors and challenge them on the rationale behind insights, approach, and overall quality of deliverables. Thrive in addressing ambiguity and shifting priorities, demonstrating urgency in your approach to work. Ensure efficiency of and drive optimization of global market research projects execution Ensure compliance on all aspects (sourcing, pharmacovigilance, affiliate approvals, documentation, and reporting, among others) High capacity for coaching colleagues and operates with a high level of independence in operational decisions.Qualifications
To be successful in this role, you should have:
10+ years of experience in primary market research (PMR) in a Global role, preferably within the pharmaceutical industry and/or in a HQ capacity are an advantage. Excellent communication skills, with the ability to synthesize and communicate complex ideas effectively, both verbally and in writing to audiences at various levels Experience working in an international environment with a proven track record of driving alignment with stakeholders in cross-functional and geographically diverse teams Ability to lead external vendors and challenge them on rationale behind insights, approach and overall quality of deliverables. Strong presentation skills, with experience in story-building, elevating data into insights drawing implications. Strong project management / planning, and interpersonal skillsAbout the department
The Commercial GBS unit is responsible for driving deliverables for multiple Corporate Vice President (CVP) areas within Commercial area including Insulins, GLP1 Diabetes & Obesity, Cardiovascular and Emerging Therapy Areas marketing, Market Access, Insights, Sustainability and Commercial Operations.
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