Product Support Operations Rep

2 weeks ago

Bengaluru, Karnataka, India Caterpillar Full time

Career Area:

Marketing / Sales / Product Support**:

About the Position:


The key role of a Product Support Operations Representative (PSOR) is to work with our dealers to build capability, drive process improvement and execute Product Support (Parts and Service Operations) related strategies supporting our customers.

This position is a developmental role, with the goal of preparing the incumbent to be ready for field assignments.

The position is based in Bangalore PSN office and will have regional exposure across India, Sri lanka, Nepal and Bhutan.


Key responsibilities will include:

  • Liaising with dealers, customers, and other Caterpillar personnel to analyse, identify and develop solutions that are strategic in nature.
  • Assisting dealers in business planning including recommending changes to facilities, tooling, systems to improve efficiency and effectiveness.
  • Counsel dealers in developing increased human performance capability (i.e. assess, identify and implement performance gap solutions).
  • Conduct detailed analyses of dealer Parts and Service operations with special emphasis on streamlining processes and improving dealer capability, capacity and profitability.
  • Support rollout of new products, services and solutions (e.g., products, parts, customer service agreements, other service solutions)
  • Stay abreast of industry, technology and digital advancements and incorporate within Caterpillar and dealers to meet customer needs.

Desired Skills and Experience:

  • Communication, collaboration and interpersonal skills
  • Change management and Project management and collaboration skills
  • Analytical skills to interpret and understand data to drive actions
  • Ability to work independently and influence others in a variety of work environments to build trust.
  • A Bachelor's degree in Engineering or related field is preferred
  • Previous work experience in product support, process improvement and customer experience would be beneficial
  • Must be willing to travel up to 40%
  • Passion for marketing and driving customer loyalty
  • High intellectual curiosity to learn, engage with people and build strong relationships.

Career & Development:

Your career and development are important to us.

Additional learning and development programs are available to help you develop a strong technical foundation, business and commercial acumen, key skills and capabilities for you to be successful in your career with Caterpillar.


If you can meet the above requirements and are looking for an exciting and rewarding career, you are welcome to apply.

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here.

  • Sales Operation

    2 weeks ago

    Bengaluru, Karnataka, India RJS Recruitment & Consulting Pvt. Ltd Full time

    We are looking for a Sales Operations to join our team and support our sales team to ensure our organization reaches the sales goals each year.?ResponsibilitiesHandle lead generation and book appointmentsTrain staff in products, market and processes for sales excellenceDevelop "go to market" models for products and campaignsIncrease reps' efficiency with...

  • Sales Operation

    2 weeks ago

    Bengaluru, Karnataka, India RJS Recruitment & Consulting Pvt. Ltd Full time

    We are looking for a Sales Operations to join our team and support our sales team to ensure our organization reaches the sales goals each year. ?Responsibilities Handle lead generation and book appointments Train staff in products, market and processes for sales excellence Develop "go to market" models for products and campaigns Increase reps' efficiency...

  • Industry Rep

    2 weeks ago

    Bengaluru, Karnataka, India Caterpillar Full time

    Career Area:Marketing / Sales / Product Support**:JOB PURPOSE:JOB RELATED STATISTICS:Dealers: up-to 5 dealers in Asia Pacific region with combined sales revenue of approximately >$20 millionJOB DUTIES:Dealer Management Develop and deliver Growth plans to maximize the PINs with each Dealer. Develop relations with key decision makers at the Dealers and key...

  • Customer Account Rep I

    2 weeks ago

    Bengaluru, Karnataka, India CommScope Full time

    Everyone communicates. It's the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion.Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance...

  • Demand Generation Rep

    2 weeks ago

    Bengaluru, Karnataka, India AWS India - Karnataka Full time

    AWS is innovation, risks, and ideas are celebrated. We are builders, we try new things, and imagine big dreams. It is still Day 1 for us, and we are looking for curious and passionate people to be part of our diverse teams of thinkers, testers, and doers. Come join us and work with the latest cloud technologies that enable our customers to adopt cloud-based...

  • Product Owner

    2 weeks ago

    Bengaluru, Karnataka, India Forte India Operations Full time

    Job Duties & Responsibilities***- Serve as a liaison between the customer community and the software development life cycle teams Owns product issues and backlog based on understanding of product strategy and requirements Lead design and refinement meetings Actively owns refinement of acceptance criteria Manages product artifacts (personas, user journey...

  • Sales Operations Analyst

    2 weeks ago

    Bengaluru, Karnataka, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role : Aligned to global Sales reps / Sales ops regions and territories, the Sales Operations Specialist will support the sales process and research customer account data to provide important intelligence to the sales force · Gather and review current customer licensing, products and usage data to support data...

  • Sales Operations Analyst

    2 weeks ago

    Bengaluru, Karnataka, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role:Aligned to global Sales reps / Sales ops regions and territories, the Sales Operations Specialist will support the sales process and research customer account data to provide important intelligence to the sales force · Gather and review current customer licensing, products and usage data to support data...

  • Sales Operations Analyst

    2 weeks ago

    Bengaluru, Karnataka, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role :Aligned to global Sales reps / Sales ops regions and territories, the Sales Operations Specialist will support the sales process and research customer account data to provide important intelligence to the sales force· Gather and review current customer licensing, products and usage data to support data...

  • Category Mgmnt Rep I

    2 weeks ago

    Bengaluru, Karnataka, India Hewlett Packard Enterprise Full time

    Category Mgmnt Rep IThis role has been designated as 'Office', which means you will primarily work from an HPE office.Who We Are:Our HPE marketing teams are focused on making our brand easy to understand and easy to buy. We're devising data driven brand strategy, from architecture and naming, to why we exist, what we do, who we are and how we look, feel and...

  • Sales Operations Intern

    2 weeks ago

    Bengaluru, Karnataka, India Codingal Technologies Full time

    Codingal is on a mission to inspire school kids to fall in love with coding.We are looking for a Sales Operations to join our team and support our sales team to ensure our organization reaches the sales goals each year.Responsibilities Handle lead generation and book appointments Train staff in products, market and processes for sales excellence Develop "go...

  • Senior Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Stryker Full time

    Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker...

  • Production IT support

    2 weeks ago

    Bengaluru, Karnataka, India ZEISS India Full time

    CARL ZEISSCarl Zeiss AG branded as ZEISS, is a German manufacturer of optical systems and optoelectronics, founded in Jena, Germany in 1846 by optician Carl Zeiss.ZEISS is headquartered in Oberkochen, Germany and enjoys a global presence and rich heritage of being in business for more than 170 years.ZEISS today operates in the following businesses:...

  • Accounting Support A1-fin

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    Provides administrative support for the accounting function including the areas of general ledger, accounts payable, accounts receivable, fiOrder Management is GFICs one point contact that books Direct and In-Direct Deals coming from across the globe for VADs, Partners, Contract Specialists, Sales Reps and the Customer. We book deals for Sales done for...

  • Production IT support

    2 weeks ago

    Bengaluru, Karnataka, India ZEISS India Full time

    CARL ZEISSCarl Zeiss AG branded as ZEISS, is a German manufacturer of optical systems and optoelectronics, founded in Jena, Germany in 1846 by optician Carl Zeiss.ZEISS is headquartered in Oberkochen, Germany and enjoys a global presence and rich heritage of being in business for more than 170 years.ZEISS today operates in the following businesses:...

  • Production IT support

    2 weeks ago

    Bengaluru, Karnataka, India ZEISS India Full time

    CARL ZEISSCarl Zeiss AG branded as ZEISS, is a German manufacturer of optical systems and optoelectronics, founded in Jena, Germany in 1846 by optician Carl Zeiss.ZEISS is headquartered in Oberkochen, Germany and enjoys a global presence and rich heritage of being in business for more than 170 years.ZEISS today operates in the following businesses:...

  • Production IT support

    2 weeks ago

    Bengaluru, Karnataka, India ZEISS India Full time

    CARL ZEISS Carl Zeiss AG branded as ZEISS, is a German manufacturer of optical systems and optoelectronics, founded in Jena, Germany in 1846 by optician Carl Zeiss. ZEISS is headquartered in Oberkochen, Germany and enjoys a global presence and rich heritage of being in business for more than 170 years. ZEISS today operates in the following businesses: •...

  • Senior Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Stryker Full time

    Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • Senior Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Stryker Corporation Full time

    Stryker CorporationTo apply for this position pleaseCLICK HEREWhy customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that...

  • Senior Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Stryker Corporation Full time

    Stryker Corporation To apply for this position please CLICK HERE Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive...