BT Developer

2 weeks ago

Bengaluru, Karnataka, India Diligent Full time
About UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG.

Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster.

No matter the challenge.
At Diligent, you are an agent of positive change.

You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Be a part of a global community on a mission to make a real impact.
Learn more at .Diligent Corporation is looking for a Developer to join its Business Technology (BT) group.

The BT group is a team of analysts, engineers and leaders in charge of enterprise systems and technology across the organization.

Primary responsibilities for this position include administration, optimization, and automation of our new RingCentral (NICE InContact CXOne) cloud contact center and cloud softphones, and development of their key integrations including Salesforce Service Cloud.

Other duties include support escalation, requirements gathering, and strategic planning

Key Responsibilities:
Proven experience as a Salesforce Developer with a focus on Service Cloud customization and development.
Strong understanding of customer service processes and best practices.
Resolve support requests in areas such as user management and security, data management, incidents/bugs, email-to-case, workflow/approval flow updates, reports/dashboards.

Create Salesforce Custom objects,relationships/junction objects like Master-Child,lookups,Fields, Objects, Tabs, Page Layouts, Lightning Record pages, Record Types, Validation Rules, Relationships,Email Templates, Sharing Settings, Sharing Rules, Users, Profiles,Permission Sets, List Views, Public Groups,QueuesCollaborate with cross functional teams and business stakeholders to understand objectives, provide support in developing technical solutions.

Manage integrations between salesforce and other applications.

Set up and administer contact center features, such as omnichannel routing, workforce optimization, quality management (QM), reporting and analytics, skilling, call queues, use creation, etc.

Monitor and troubleshoot call quality and agent issues and escalate to RingCentral support when needed.

Work directly with Diligent Sales + Support managers and supervisors to ensure the CXOne contact center + softphones are optimally configured to provide the highest level of customer service and limit disruptions for our global teamsCreate and maintain detailed business documentation, use case and data flows.

Enhance and administer the Salesforce RingCentral integration and assist with help ticketsCollaborate with internal and external stakeholders to understand their requirements and provide CXone solutions that meet or exceed their expectations.

Stay updated on CXone product updates, best practices, and industry trends.

Ability to reason and think logicallyStrong attention to detail in regard to project planning and documentationExcellent organizational skillsTask oriented individual, capable of taking ownership of projects and bringing them to completion.


Preferred Qualifications:


Bachelor's degree in engineering, CS, or IT related field preferred5+ years of experience in contact center administration and Salesforce administration and development.

NICE/RingCentral CXOne cloud contact center and RingCentral MVP softphone administration experienceExperience administering / integrating salesforce and other applications in the eco-system.


Certifications Preferred:
Salesforce AdminWhat Diligent Offers YouCreativity is ingrained in our culture.

We are innovative collaborators by nature.

We thrive in exploring how things can be differently both in our internal processes and to help our clientsWe care about our people.


Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a fewWe have teams all over the world .

We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.

Diversity is important to us.

Growing, maintaining and promoting a diverse team is a top priority for us.

We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement.

Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose.

Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer.

We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's

and .

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

If you need assistance or an accommodation due to a disability, you may contact us at .

To all recruitment agencies:
Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

  • BT Developer

    2 weeks ago

    Bengaluru, Karnataka, India Visteon Corporation Full time

    At Visteon, the work we do is both relevant and recognized—not just by our organization, but by our peers, by industry-leading brands, and by millions of drivers around the world.That's YOUR work.And, as a truly global technology leader in the mobility space, focused on building cross-functional ANDcross-culturalteams, we connect you with people who help...

  • BT Engineer

    2 weeks ago

    Bengaluru, Karnataka, India A2Z Finders Full time

    TasksJob DescriptionCompany Overview:a semiconductor and embedded system design company with a focus on Embedded, Turnkey ASICs, Mixed Signal IP, Semiconductor & Product Engineering and IoT solutions catering to Aerospace & Defence, Consumer Electronics, Automotive, Medical and Networking & Telecommunications.RequirementsRequired Skills:Knowledge of...

  • BT Engineer

    2 weeks ago

    Bengaluru, Karnataka, India A2Z Finders Full time

    Tasks Job Description Company Overview :a semiconductor and embedded system design company with a focus on Embedded, Turnkey ASICs, Mixed Signal IP, Semiconductor & Product Engineering and IoT solutions catering to Aerospace & Defence, Consumer Electronics, Automotive, Medical and Networking & Telecommunications. Requirements Required Skills: Knowledge of...

  • Job opportunity for Pega developer

    2 weeks ago

    Bengaluru, Karnataka, India BT Group Full time

    About this Role:This position is for a skilled Software Developer specialized in Pega Technology within the Digital Process Automation field with around 2+ Years of relevant technical experience working to become a subject matter expert across various crucial Telco OSS/BSS Software Systems.Get ready to be part of BT's exciting growth journey in the Digital...

  • Solution Designer

    2 weeks ago

    Bengaluru, Karnataka, India BT Full time

    Solution DesignerJob Req ID:24310Posting Date:16 Nov 2023Function:Software EngineeringLocation:Outer Ring Road, Bellandur, Bengaluru, IndiaSalary:CompetitiveRecruiter: Madhuri SoniHiring Manager: Subhajit SahaLocation: BangaloreMode - HybridWhy this job mattersThis role is part of the Technology Services Platforms centre of excellence that will deliver and...

  • Job opportunity for Pega developer

    2 weeks ago

    Bengaluru, Karnataka, India BT Group Full time

    About this Role:This role is for a Pega Technology skilled Software Developer in the Digital Process Automation domain with ~ 2+ Years of relevant Pega Technical Experience working towards being an SME cutting across several business-critical Telco OSS/BSS Software Systems.BT is envisioning promising growth in its Digital IT space, with extensive plans for...

  • BT Developer

    2 weeks ago

    Bengaluru, Karnataka, India Diligent Full time

    About Us Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent, you...

  • Cyber Security Ops. Professional

    2 weeks ago

    Bengaluru, Karnataka, India BT Full time

    Cyber Security Ops. ProfessionalJob Req ID:26315Posting Date:17 Nov 2023Function:Cyber SecurityLocation:RMZ Ecoworld, Devarabeesanahal, Bengaluru, IndiaSalary:CompetitiveWhy this job mattersThe Cyber Security Ops. Professional supports in activities that ensure the delivery of security solutions, supporting daily global operations in the delivery of regular...

  • Solution Architect

    2 weeks ago

    Bengaluru, Karnataka, India BT Full time

    Solution ArchitectJob Req ID:16178Posting Date:15-May-2023Function:Data & AILocation:RMZ Ecoworld, Devarabeesanahal, Bengaluru, IndiaSalary:competitive- SkillsSolution Architecture - You can drive the implementation of the solution framework in collaboration with senior business and operations stakeholder Integrating Data platforms (Cloud) into SaaS / PaaS...

  • Data Architect

    2 weeks ago

    Bengaluru, Karnataka, India BT Full time

    Data ArchitectJob Req ID:15657Posting Date:05-May-2023Function:Data & AILocation:RMZ Ecoworld, Devarabeesanahal, Bengaluru, IndiaSalary:CompetitiveWhy this job mattersOur ability to deliver brilliant, personalised experiences for all our 28 Petabytes of BT wealth of data and 30m customers is fundamental to our future success. As a business we are investing...

  • Data Analytics Associate

    2 weeks ago

    Bengaluru, Karnataka, India BT Full time

    Data Analytics AssociateJob Req ID:32574Posting Date:30 Apr 2024Function:Data & AIUnit:DigitalLocation:RMZ Ecoworld, Devarabeesanahal, Bengaluru, IndiaSalary:CompetitiveWhy this job mattersOur Data Engineering teams are building our next generation Data platforms and are our main contributors to materialise BT Digital strategy. This role ensures that our BT...

  • Product Manager

    2 weeks ago

    Bengaluru, Karnataka, India BT Group Full time

    Why Choose BT About the Company: BT has always been driven by a strong purpose: utilizing communication to create a better world. This commitment can be traced back to its inception as pioneers in the telecommunications industry. At its core, BT is a tech company with a passion for research and innovation, aiming to provide personal, simple, and outstanding...

  • Specialist design engineer

    2 weeks ago

    Bengaluru, Karnataka, India BT Group Full time

    Recruiter: Sowmya TipgondHiring Manager: Fabin IttiachanLocation: Bangalore Mode: Hybrid Why BT We've always been an organisation with a purpose; to use the power of communication to make a better world. You can trace this back to our beginning as pioneers of the world's firs telecommunications company. At our heart we're a technology company with...

  • Software Engineering Professional

    2 weeks ago

    Bengaluru, Karnataka, India BT Group Full time

    Why BT?We've always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world's first telecommunications company. At our heart we're a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our...

  • UI Development Lead

    2 weeks ago

    Bengaluru, Karnataka, India BT Group Full time

    Recruiter: Nishita Jena Hiring Manager: Sreeraj Sivadasan Pathiyan Location: Bangalore Mode: Hybrid Why BT We've always been an organisation with a purpose; to use the power of communication to make a better world. You can trace this back to our beginning as pioneers of the world's firs telecommunications company. At our heart we're a technology company...

  • Specialist design engineer

    2 weeks ago

    Bengaluru, Karnataka, India BT Group Full time

    Recruiter: Sowmya TipgondHiring Manager: Fabin IttiachanLocation: BangaloreMode: HybridWhy BTWe've always been an organisation with a purpose; to use the power of communication to make a better world. You can trace this back to our beginning as pioneers of the world's firs telecommunications company. At our heart we're a technology company with research and...

  • Software Engineering Professional

    2 weeks ago

    Bengaluru, Karnataka, India BT Group Full time

    Why BT? We've always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world's first telecommunications company. At our heart we're a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our...

  • Principal Solution Architect

    2 weeks ago

    Bengaluru, Karnataka, India BT Group Full time

    Principal Solution Architect - Supply ChainJob Req ID:33311Posting Date:13 May 2024Function:Architecture Solution and DesignUnit:Location:RMZ Ecoworld, Devarabeesanahal, Bengaluru, IndiaSalary:CompetitiveAbout us At BT Digital we are driving the digital transformation of a top UK brand. We're creating new experiences for our customers, we're entering new...

  • Principal Solution Designer

    2 weeks ago

    Bengaluru, Karnataka, India BT Full time

    Principal Solution Designer - Mobile QAJob Req ID:13568Posting Date:29-Mar-2023Function:Architecture Solution and DesignLocation:Outer Ring Road, Bellandur, Bengaluru, IndiaSalary:CompetitiveWhy this job mattersWhy Business Unit/Function We are in an incredibly competitive industry and it's not just the technology that's important, but the world of promise...

  • Npmd

    2 weeks ago

    Bengaluru, Karnataka, India BT Full time

    NPMD (SevOne) ManagerJob Req ID:26034Posting Date:9 Nov 2023Function:Software EngineeringLocation:Outer Ring Road, Bellandur, Bengaluru, IndiaSalary:CompetitiveWhy this job mattersThe Agile Coach executes a range of workstreams in managing Agile software delivery initiatives within BT Group's context of priorities, adhering delivery principles. Ensures teams...