Technical Integration Engineer

2 weeks ago

Pune, Maharashtra, India _VOIS Full time
_VOIS Intro

_VO IS

(Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation.

We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, _VO IS


has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.


About _VOIS India:
In 2009, _VO IS

started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VO IS


India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Experience - 6 to 9

Must Have Skills:


Problem Ownership & Co-ordination with Delivery team – Single Point of Contact for all the problems affecting the services .

Analyze root cause Along with Ops, identify Known Errors, coordinate actions to fix the errors; Provide relevant feedback to market team.

Communicate project status, updates and deliverable to stakeholders, Investigate and troubleshoot technical issues working closely with delivery teamImplement feedback loops and mechanisms for gathering business input from market, Delivery team and incorporating into future iteration of releases.

Leadership – Ability to drive collaboration ofcross-functional teams, ensuring end to end "service mentality" through the entire Market chain.
Minimization of the operational efforts – Continuously search to avoid recurrent incidents by fixing the problem for market.

Excellent ability of synthesis:
ability to deduct out of an anomaly a problem statement, an action plan and actors.

Communication – Excellent communication skillsTechnical – Should be technical enough and have capabilities to understand the issues of market and where Align with operation team , exactly look for solutions, proposes solution OR workaround in guidance of architect or Operation team (if required).


Knowledge of Remedy:

or ticketing systemsService architecture – Should possess excellent knowledge on it, its request/data flow, how things are interconnected?, Good knowledge on new technologies/tools in market.

Customer advocate – Continuously identifies opportunities to improve the customer experience (using the service, creating views/passive probes)Analytics – Skilled in data analysis tools available, is able to look for issues from the reporting tools themselves, understand and suggest meaningful dashboards to reflect service quality for the various service stakeholders.

Business View – Continuously seek for optimization opportunities throughout the value chain (e.g.

Process optimization, synergies with other propositions, technical optimization).Good knowledge and experience of troubleshooting issues (Own the issues, troubleshoot market issue and derive them to solutions).Service architecture – Should possess excellent knowledge on it, its request/data flow/Architecture, how things are interconnected?, Good knowledge on new technologies/tools of market.

_VOIS Equal Opportunity Employer Commitment

India

_VO IS

is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights.

We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society.

We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.


As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running.

We have been also highlighted among the

Top 5 Best Workplaces for Diversity, Equity, and Inclusion ,

Top 10 Best Workplaces for Women ,

Top 25 Best Workplaces in IT & IT-BPM

and

14

th

Overall Best Workplaces in India

by the Great Place to Work Institute in 2023.

These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills

Apply now, and we'll be in touch

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