Integration Engineer

2 weeks ago

Pune, Maharashtra, India Ivalua Full time
Integration Engineer

THE OPPORTUNITYBACKGROUND :
This is an exciting opportunity as an Integration Specialist in Ivalua.

You will be first point of contact between our technical clients integrating Ivalua products with their ERP and other internal and 3rd party systems.

Ivalua is developing a new generation of Procurement technology products.

ROLE:
You will work with a large pool of global clients as part of the RUN team.

You process customer requests which may be anomalies, support requests, change requests, or a migration to a new major version.

You will be the dedicated contact for our customers and partners in terms of technical expertise. You will own enhancements and Application Performance Tuning Activities.

You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package).WHAT YOU WILL DO WITH USManagement of customer relations on the applicationResponsible for your customer's satisfaction by providing attention and technical expertise.


Maintenance:
Follow-up, qualification, and prioritization of customer requestsExpertise needed in troubleshooting code and SQL issues.

Staying up to date with trends with new syntax, query optimization, andHands-on expertise on C# .NET & SQL frameworks to best support existing and future Ivalua customersAbility to communicate well with customers and team members.


Change requests:
Parameterization of the solution and reduction of specific code.

Expertise in solution and Customer Satisfaction:
Training in new and advanced products. Support for partners and customersFeedback to R&D of customer needs and projectsYOUR PROFILE

If you have the experience and skills below, this role could be for you

Skills and Experience:


You have experience as a developer in an object-oriented language (ideally C#) acquired through at least projects, internships, or work-study.

You are a master of SQL (writing and optimizing queries)You have experience in technical support, and if possible, customer management.

Experience with transfer protocols like SFTP, FTPS, and AS2 as well as with the use of APIsExperience with CSV, XML, or any other type of document business standardsHands-on-coding experience in web-based technologies is a mustHands-on experience building integrations with SOAP and REST API's Web ServicesExperience with data mapping, transformation, and ETL processes.

In-depth knowledge of API development and management.

Desired Qualities:


Excellent written and verbal communication skills and at ease in a multicultural environmentYou have strong autonomy and good management of prioritiesYou want to develop your customer relationship management skills.

This position is open to experienced profiles.

Experience on L3/L4 Software Product Technical Support ProcessWHAT YOU WILL FIND AT IVALUAA stimulating work environment focused on innovationYou will join a global team, imbued with diversity, made up of extremely passionate, talented colleagues, recognized as experts in their fieldA solid training and internal mobility programFull benefit packages with quarterly bonuses & shared incentivesSocial events (afterworks, sports, music) organized regularly (in normal times)We are proud of the experience we bring to our customers through our agility, pragmatism, enthusiasm, and reliability as well as our will to always challenge ourselves in order to continue learning and improving.

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