Senior Administrator for Salesforce, Pardot and Gainsight
7 days ago
Coordinate internally to help identify the sources, metrics, frequency, and granularity of data
Configure and deploy software to internal customers (including system configuration, data flow, external integrations, reports, dashboards and workflows).
Maintenance and SupportManage user accounts, groups and security settings
Ability to work with various Objects including Standard and Custom
Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures
Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements
Work closely with the Business to translate business requirements into effective solutions
Work closely with all Salesforce Administrators and database engineers on system architecture
Provide escalated technical support
Operationalization of CS ProcessesPartner with cross functional departments to learn business needs and how it may impact all platforms
Maintenance of system and Customer Success process documentation
Work with leadership to measure the accuracy of the customer health scorecard and design/implement required changes
Create business rules that analyze customer data, and trigger actions for the customer success team to proactively engage with customers
Remain current on customer success industry trends and best practices
Job Requirement3-9 years experience as
Gainsight Administrator
Salesforce proficiency; Salesforce Certification or Administrator experience an asset
Gainsight, Pardot, Salesforce Administrator Certifications
Literacy and/or proficiency in APEX, Java, HTML, and/or JavaScript is helpful, Deep MS Excel, SQL, and business analytics skills preferred
Literacy and understanding of data warehouse functionality (Amazon Redshift), field sets, and some knowledge or experience with S3 API an asset
Proficiency with Rules Engine , Data Designer, and complex Journey creation and maintenance
Desired ExperienceImplementation of a net new instance of Gainsight, ideally with Salesforce
Integration of Salesforce and Gainsight with external apps via S3 or API
Scorecard management and advance account hierarchy
Managing contact data within all platforms
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