Specialist- Packet Core
2 weeks ago
Job Description
About this opportunity
Change Management is the process responsible to control the introduction of changes in the customer infrastructure, aiming to secure that any vital modification to the customer's services or resources is done correctly, following standard procedures and resulting in minimum - or no - impact on the customer's services.
We believe in trust – we trust each other to do the right things We believe in taking decisions as close to the product and technical expertise as possible. We believe in creativity – trying new things and learning from our mistakes . We believe in sharing our insights and helping one another to build an even better user plane. We truly believe in happiness , we enjoy and feel passionate about what we do and value each other's technical competence deeply.What you will do
Head the Change Advisory Board (CAB). Operations Management of routine deliverables and demand actions from internal and external stakeholders Align process awareness sessions with internal and external stakeholders Interface with the other organizational entities like D&P, NPI, AO GNOC, Technical Authority, Engineering team and MSCLT etc. Ensure that EOE guidelines and supporting work instructions are available to carry out Change Management process for allocated accounts. To ensure process documentation for all changes in customer's network are in line with Global directive. Ensure adequate levels of process awareness Ensure that all change requests are logged on RFC/ITSM forms. Ensure CRs are accurately classified as per EOE guidelines. Responsible to ensure that impact analysis is validated in CAB for all configuration/network changes within customer network. Overall responsible for ensuring all configuration changes are approved by Change Advisory Board (CAB) before implementation of change. To be member of CAB in ensuring all the critical/major changes has undergone thorough impact analysis before approval. Ensure that decisions taken by the CAB are documented and communicated.You will bring
Leads the development, deployment, awareness, implementation, and compliance of Change Management process for allocated accounts Facilitates Change Advisory Boards (CAB) meetings & Head the CAB consisting representative from Technical authority 2&3, D&P, Engineering and MSCLT for respective account/customer. Participates in internal and external Governance meetings and present Change Management performance. Drives initiatives and automations to improve process performance Degree in Engineering(ECE/CSE/IT 4+ years of experience in Telecom/ICT Telecom Knowledge -GSM, LTE,5G call Flows. Certifications [Mandatory: ITILV3. Preferred: ITIL Service Transition & Six Sigma]Why join Ericsson?
At Ericsson, you ́ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what ́s possible. To build never seen before solutions to some of the world's toughest problems. You ́ll be challenged, but you won't be alone. You ́ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
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