ServiceNow ITOM

1 week ago


Delhi, Delhi, India Xcede Full time

Minimum 3+ years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules.

Certified Implementation Specialist certifications in ITSM and ITOMStrong knowledge of IT Service Management (ITSM) processes and frameworks (ITIL, COBIT, etc.).Hands-on experience in designing and configuring ITOM solutions in the ServiceNow platform.

Familiarity with IT operations and infrastructure management concepts, including network devices, servers, databases, and cloud environments.
Experience with ServiceNow CMDB and integration with third-party tools and systems.
Excellent problem-solving and analytical skills, with the ability to troubleshoot and resolve complex technical issues.
Strong communication and interpersonal skills, with the ability to effectively collaborate with clients and project teams.

Experienced ServiceNow CMDB expert (certifications preferred)Experienced ServiceNow Administrator / Developer (certifications preferred)Comprehensive understanding and background in ServiceNow Discovery, including Cloud Discovery and how it should populate the CMDB.Service mapping, MID server configuration, data mapping.

Integration experience between ServiceNow and external tools/systems or experience with Integration Hub a plusStrong experience with ServiceNow out of box functionalitiesStrong knowledge of IP Subnets to develop effective ServiceNow Discovery schedules.

Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and RESTSystem administration experience using SHELL/BASH and/or Power ShellFamiliarity with XML and JSON/script language concepts
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