NeoDove Technologies

2 weeks ago


Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

Role : Customer Success.

Location - HSR layout, Bangalore.

India is the next global SaaS capital. It is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the current range of 2-4%: EY. Now is the best time to be a part of the SaaS industry.. NeoDove, a Telecalling CRM that aims to empower Small and Medium Businesses (SMBs) across the globe. As Indias leading Telecalling CRM provider, we strive to improve sales team efficiency, boost sales and help you grow with our all-in-one solution

To make your life easier, our Telecalling CRM even comes equipped with a dialer alongside WhatsApp API services, for quick and effective communication. Since its inception in 2020, NeoDove has raised funds in two rounds Angel & Seed; with the Seed round led by India Quotient. NeoDove has been witnessing a 25% Q-o-Q growth rate, with over 30,000 users on board, and is trusted by 3000+ SMBs across the globe

In May 2022, NeoDove was acquired by Vyapar App. Wings spread as Vyapar is the category leader in billing software, serving over 1 Cr+ SMEs in India. With the energetic startup vibes at NeoDove, and Vyapars network and mentoring, one will have the best of both worlds.. Why NeoDove?. NeoDove is a rapidly growing B2B software company that is solving real problems for SMBs. With customers always at the heart of everything we do, we have been awarded as Micro-Enterprise of the Year in 2021 and 2023

About the Role :

We are looking for people who can take ownership of the Customer Success team and who love making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction, and who can understand the pain of customers.

The primary role of Customer Success would be to evaluate how customers utilize our product and identify areas for improvement to maximize retention. As CSM, you will have to take the lead in maintaining relationships with the existing customers where your role is not limited to just training the customer's team but also providing actionable insights to the customer.

Key Responsibilities:

Facilitating the successful onboarding of new customers. Assessing customer requirements, solving problems, anticipating future needs, and generally serving as the customers voice within NeoDove. Establish clear retention goals and process milestones for the customer and employees to work on.

Increasing customer's LTV and reducing churn. Achieving annual renewal and upselling revenue targets.

Create and cultivate deep and meaningful relationships with our customers and build their loyalty towards NeoDove, by continuously displaying the value proposition and benefits of NeoDove.. Get their feedback and represent their voice within the relevant decision junctions to improve our products.. Assist in creating training courses and educational materials for other team members

Implementation and execution of systems and handholding of customers team to train them and improve onboarding process. Work diligently towards improving all aspects of the customer experience with NeoDove.. Handle and resolve customer requests and complaints. Ensuring that any problem or concern is resolved in the minimum time possible. Analyse and communicate with customers in overall performance and execution of action plans

Use your analytical skills to provide expert advice and data-driven recommendations to generate growth opportunities for our clients

Present your analysis and recommendations to the client and provide diligent support to answer any questions they could have regarding NeoDove

Skills : Strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications, etc. Excellent product and process knowledge

You have a strong interest in new technologies, data, and apps, or a great understanding of the mobile app industry.. Must have had a hands-on working knowledge of Implementation experience with the business applications

Previous experience in customer-facing roles and account management.. Excellent written & verbal communication skills

Demonstrate leadership qualities, and excellent listening, negotiation, communication, presentation, and interpersonal skills

Qualifications : CA or B. Process of Selection:. Resume/CV submission. 3 rounds of interviews.

)
  • NeoDove Technologies

    2 weeks ago


    Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    Lead - Customer SuccessRole: Customer SuccessLocation - HSR layout, BangaloreIndia is the next global SaaS capital It is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the current range of 2-4%: EYNow is the best time to be a part of the SaaS industry. NeoDove, a...

  • NeoDove Technologies

    2 weeks ago


    Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    Why NeoDove?. NeoDove is a rapidly growing B2B software company that is solving real problems for SMBs. With customers always at the heart of everything we do, we have been awarded as Micro Enterprise of the Year in 2021 and 2023. About the Role : As an early Senior Product Manager at NeoDove, you will play a crucial role in shaping the future of the company...

  • Sales Intern

    2 weeks ago


    Bengaluru, Karnataka, India NeoDove Technologies Full time

    ProfileSales InternCompanyNeoDove Technologies Pvt. Ltd. by VyaparLocationHSR layout, BangaloreExperience1-3 YearsIndia is the next global SaaS capitalIt is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the current range of 2-4%: EYNow is the best time to be a part of...


  • Bengaluru, Karnataka, India NeoDove Technologies Full time

    CompanyNeoDove Technologies Pvt. Ltd. by VyaparLocation (on-site)HSR layout, BangaloreExperienceMin 2.5 yrs with SaaS IndustryPreferred NoticeImmediatelyIndia is the next global SaaS capitalIt is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the current range of 2-4%:...

  • Customer Support

    2 weeks ago


    Bengaluru, Karnataka, India NeoDove Technologies Full time

    CompanyNeoDove Technologies Pvt. Ltd. by VyaparLocationHSR layout, BangaloreExperience1-2 YearsIndia is the next global SaaS capitalIt is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the current range of 2-4%: EYNow is the best time to be a part of the SaaS...

  • Product Intern

    2 weeks ago


    Bengaluru, Karnataka, India NeoDove Technologies Full time

    ProfileProduct InternCompanyNeoDove Technologies Pvt. Ltd. by VyaparLocationHSR layout, BangaloreExperience1-3 YearsIndia is the next global SaaS capitalIt is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the current range of 2-4%: EYNow is the best time to be a part of...

  • Content Writer

    2 weeks ago


    Bengaluru, Karnataka, India NeoDove Technologies Full time

    Department- Marketing Company NeoDove Technologies Pvt. Ltd. acquired by Vyapar Experience 2 3 years Employment Type Permanent Location HSR layout, BangaloreIndia is the next global SaaS capitalIt is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the current range of...

  • NeoDove Technologies

    2 weeks ago


    Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    About the Role: We're seeking a full-time business analyst to join our team and contribute to transforming data into actionable insights that shape our business strategies. Possessing strong analytical and problemsolving skills, along with a genuine enthusiasm for data, is essential. Your responsibilities will include conducting indepth analysis to inform...

  • Sales Intern

    2 weeks ago


    Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    About the Role: The Sales Intern will be responsible for generating new business for NeoDove. The Sales Intern should ensure that process KPIs are monitored and adhered to by sharing daily reports.Key Responsibilities: Responsible for telephonebased lead generation to drive sales ready leads. Set up meetings or calls between (prospective) customers and the...

  • Sales Intern

    2 weeks ago


    Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    About the Role: The Sales Intern will be responsible for generating new business for NeoDove. The Sales Intern should ensure that process KPIs are monitored and adhered to by sharing daily reports.Key Responsibilities: Responsible for telephonebased lead generation to drive sales ready leads. Set up meetings or calls between (prospective) customers and the...


  • Bengaluru, Karnataka, India NeoDove Technologies Private Limited Full time

    About the internship:Key Responsibilities:1. Understanding what the business wants and make plans to analyze data to help them2. Gather, organize, and clean data from different places using tools like SQL, Excel, and Python3. Look through data to find trends, patterns, and connections4. Create visual representations, such as charts and graphs, to effectively...


  • Bengaluru, Karnataka, India NeoDove Technologies Private Limited Full time

    About the internship:Key Responsibilities:1. Understanding what the business wants and make plans to analyze data to help them2. Gather, organize, and clean data from different places using tools like SQL, Excel, and Python3. Look through data to find trends, patterns, and connections4. Create visual representations, such as charts and graphs, to effectively...


  • Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    Key Responsibilities: Assist in the onboarding process for new clients, including gathering client requirements, configuring the CRM system, and providing training and support. Collaborate with the sales, customer success, and technical teams to ensure a seamless transition for clients from sales to implementation. Work closely with clients to understand...


  • Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    About the Role:We're looking for a talented and knowledgeable graphic designer intern with fresh, creative ideas and an excellent eye for detail. Proficiency in Adobe Photoshop, Adobe Illustrator, Adobe XD, Adobe After Effects and Adobe Premiere Pro.Key Responsibilities: Create and design print and digital materials Adhere to brand guidelines and complete...


  • Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    Roles and Responsibilities: SEO (Onpage & Offpage) Performance Marketing (Facebook & Google Ads + Analytics) Social Media (Content & Reels) Graphic Design (Blog & Social Media images)Job Type: InternshipContract length: 6 monthsSalary: ₹5, ₹10,000.00 per monthBenefits: Food providedSchedule: Day shift Monday to FridayAbility to commute/relocate:...


  • Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    Key Responsibilities: Assist in the onboarding process for new clients, including gathering client requirements, configuring the CRM system, and providing training and support. Collaborate with the sales, customer success, and technical teams to ensure a seamless transition for clients from sales to implementation. Work closely with clients to understand...

  • NeoDove Technologies

    1 month ago


    Bengaluru, India NeoDove Technologies Pvt. Ltd. Full time

    Role : Customer Success. Location - HSR layout, Bangalore. - India is the next global SaaS capital!. It is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the current range of 2-4%: EY. Now is the best time to be a part of the SaaS industry.. NeoDove, a Telecalling CRM...

  • NeoDove Technologies

    3 weeks ago


    Bengaluru, India NeoDove Technologies Pvt. Ltd. Full time

    Role : Customer Success. Location - HSR layout, Bangalore. - India is the next global SaaS capital!. It is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the current range of 2-4%: EY. Now is the best time to be a part of the SaaS industry.. NeoDove, a Telecalling CRM...

  • NeoDove Technologies

    1 month ago


    Bengaluru, India NeoDove Technologies Pvt. Ltd. Full time

    Lead - Customer SuccessRole: Customer SuccessLocation - HSR layout, BangaloreIndia is the next global SaaS capital! It is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the current range of 2-4%: EYNow is the best time to be a part of the SaaS industry. NeoDove, a...

  • NeoDove Technologies

    3 weeks ago


    Bengaluru, India NeoDove Technologies Pvt. Ltd. Full time

    Lead - Customer SuccessRole: Customer SuccessLocation - HSR layout, BangaloreIndia is the next global SaaS capital! It is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the current range of 2-4%: EYNow is the best time to be a part of the SaaS industry. NeoDove, a...

  • NeoDove Technologies

    2 months ago


    Bengaluru, India NeoDove Technologies Pvt. Ltd. Full time

    Why NeoDove?. NeoDove is a rapidly growing B2B software company that is solving real problems for SMBs. With customers always at the heart of everything we do, we have been awarded as Micro Enterprise of the Year in 2021 and 2023.About the Role : As an early Senior Product Manager at NeoDove, you will play a crucial role in shaping the future of the company...

  • NeoDove Technologies

    3 weeks ago


    Bengaluru, India NeoDove Technologies Pvt. Ltd. Full time

    Why NeoDove?. NeoDove is a rapidly growing B2B software company that is solving real problems for SMBs. With customers always at the heart of everything we do, we have been awarded as Micro Enterprise of the Year in 2021 and 2023.About the Role : As an early Senior Product Manager at NeoDove, you will play a crucial role in shaping the future of the company...

  • Sales Intern

    1 week ago


    Bengaluru, Karnataka, India NeoDove Technologies Full time

    Profile Sales Intern Company NeoDove Technologies Pvt. Ltd. by Vyapar Location HSR layout, Bangalore Experience 1-3 Years **India is the next global SaaS capital!** It is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the current range of 2-4%: EY Now is the...


  • Bengaluru, Karnataka, India NeoDove Technologies Full time

    Company NeoDove Technologies Pvt. Ltd. by Vyapar Location (on-site) HSR layout, Bangalore Experience Min 2.5 yrs with SaaS Industry Preferred Notice Immediately **India is the next global SaaS capital!** It is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the...

  • Customer Support

    1 week ago


    Bengaluru, Karnataka, India NeoDove Technologies Full time

    Company NeoDove Technologies Pvt. Ltd. by Vyapar Location HSR layout, Bangalore Experience 1-2 Years **India is the next global SaaS capital!** It is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the current range of 2-4%: EY Now is the best time to be a part of...

  • Content Writer

    1 week ago


    Bengaluru, Karnataka, India NeoDove Technologies Full time

    Department- Marketing - Company - NeoDove Technologies Pvt. Ltd. acquired by Vyapar - Experience - 2- 3 years - Employment Type - Permanent - Location - HSR layout, Bangalore **India is the next global SaaS capital!** It is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up...

  • Product Intern

    1 week ago


    Bengaluru, Karnataka, India NeoDove Technologies Full time

    Profile Product Intern Company NeoDove Technologies Pvt. Ltd. by Vyapar Location HSR layout, Bangalore Experience 1-3 Years **India is the next global SaaS capital!** It is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the current range of 2-4%: EY Now is the...


  • Bengaluru, Karnataka, India NeoDove Technologies Full time

    Profile Graphic Designer Intern Company NeoDove Technologies Pvt. Ltd. by Vyapar Location HSR layout, Bangalore Experience 1-3 Years **India is the next global SaaS capital!** It is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the current range of 2-4%:...


  • Bengaluru, Karnataka, India NeoDove Technologies Full time

    Department- Marketing - Company - NeoDove Technologies Pvt. Ltd. acquired by Vyapar - Experience - 2- 3 years - Employment Type - Permanent - Location - HSR layout, Bangalore **India is the next global SaaS capital** It is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from...


  • Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    **Key Responsibilities** - Facilitating the successful onboarding of new customers - Assessing customer requirements, solving problems, anticipating future needs, and generally serving as the customers’ voice within NeoDove. - Establish clear retention goals and process milestones for the customer and employees to work on. - Increasing customers LTV and...


  • Bengaluru, India NeoDove Technologies Pvt. Ltd. Full time

    **About the Role**: We are looking for people who can take the ownership of the Customer success team and who love the job of making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the pain of customers. The primary role of Customer Success would be to evaluate how...


  • Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    **About the Role**: We are looking for people who can take the ownership of the Customer success team and who love the job of making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the pain of customers. The primary role of Customer Success would be to evaluate how...


  • Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    **About the Role**: We are looking for people who can take the ownership of the Customer success team and who love the job of making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the pain of customers. The primary role of Customer Success would be to evaluate how...


  • Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    **About the Role**: We are looking for people who can take the ownership of the Customer success team and who love the job of making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the pain of customers. The primary role of Customer Success would be to evaluate how...


  • Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    **About the Role**: We are looking for people who can take the ownership of the Customer success team and who love the job of making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the pain of customers. The primary role of Customer Success would be to evaluate how...


  • Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    **About the Role**: We are looking for people who can take the ownership of the Customer success team and who love the job of making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the pain of customers. The primary role of Customer Success would be to evaluate how...