Customer Support

2 weeks ago

Bengaluru Karnataka, India NeoDove Technologies Full time

Company

NeoDove Technologies Pvt. Ltd. by Vyapar

Location

HSR layout, Bangalore

Experience

1-2 Years

**India is the next global SaaS capital**

It is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the current range of 2-4%: EY

Now is the best time to be a part of the SaaS industry.

**NeoDove**

a SaaS-based platform is India’s leading Telecalling (Inside Sales) CRM, dedicated to helping businesses achieve their telecalling goals alongside optimising their sales, marketing,
and customer engagement.|

Since its inception in 2020, NeoDove has raised funds in two rounds - Angel & Seed; with the Seed round led by India Quotient. NeoDove has been witnessing a 25% Q-o-Q growth rate,
with over 10,000 users on board, and is trusted by 1200+ SMBs across the globe.

In May 2022, NeoDove was acquired by Vyapar App. Wings spread as Vyapar is the category leader in billing software, serving over 1 Cr+ SMEs in India. With the energetic startup vibes at
NeoDove, and Vyapar’s network and mentoring, one will have the best of both worlds.

**Why NeoDove?**

NeoDove is a rapidly growing B2B software company that is solving real problems for SMBs. With customers always at the heart of everything we do, we have been awarded as Micro
Enterprise of the Year in 2021.

**About the Role**:
We are looking for a smart Customer Support who loves the job of making customers happy, who loves making customers successful, an entrepreneurial spirit and passion for customer
satisfaction and who can understand the pain of customers.

**Key Responsibilities**
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using NeoDove Product.
- Help in keeping customers extremely satisfied and thereby contributing to customer retention.
- Ask customers targeted questions to quickly understand the root of the problem.
- Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.
- Onboarding new customers: Providing Admin and User training e.t.c (over web).
- Work closely with customer success and technical teams to enhance the quality of existing products.
- Manage and monitor customers’ expectations.
- Present your analysis and recommendations to the client and provide diligent support to answer any questions they could have regarding NeoDove.

**Skills**
- BCA and B.tech Degree or equivalent work experience in the software industry.
- Customer support experience - supporting web based software platforms SaaS
- Excellent product and process knowledge.
- Proven ability to troubleshoot software, understand customer requirements & workflow and resolve more advanced issues working within escalation procedures.
- Fair knowledge of webhooks and how communication between two services work.
- Operational support experience - ability to capture the user environment during troubleshooting & work towards speedy and accurate resolutions for client issues.
- Excellent problem-solving, strong written & verbal communication and documentation skills
- Obsessed with customer support and delighting the customers.

**Process of Selection**:

- Resume/CV submission.
- 3 rounds of interviews.

**How To Apply?**
- Answering why are you the right fit for NeoDove
- Attaching your resume & cover letter

**Complete ownership**:

- Be rewarded for your hard work and achievements and have complete control over everything you create.

**An open work culture**:

- Learn new and important skills from the best of the best.

**Work with top talent**:

- Enjoy a hybrid work approach, managers who are there for you and recreational activities to boost morale.

**Feedback driven culture**:

- Share your thoughts and opinions as well as receive helpful feedback to grow.

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