Relationship Manager

7 days ago

Kanpur, Uttar Pradesh, India Niva Bupa Full time

Company Description.

- Niva Bupa Health Insurance Company Limited is an Indian health insurance company, incorporated in 2008.

- It is headquartered in Gurugram, Haryana, India.

- Niva Bupa is one of the Best Health Insurance Companies in India, offering affordable Health Insurance Plans for individuals and families.

- They provide critical illness plans, personal accident insurance, corona kavach, individual health insurance plans, and family health insurance plans at affordable premiums.

Role Description:

- This is a full-time on-site role as a Relationship Manager at Niva Bupa Health Insurance in Lucknow.

- The Relationship Manager will be responsible for managing customer relationships, understanding their needs, and - providing excellent service.

- They will handle customer queries, complaints, and provide information about health insurance plans.

- The Relationship Manager will also assist with policy renewals, upselling, and cross-selling of insurance Excellent communication and interpersonal skills.

- Proven experience in customer relationship management.

- Knowledge of health insurance products and policies.

- Ability to handle customer queries and complaints.

- Strong problem-solving and negotiation skills.

- Goal-oriented and target-driven mindset.

- Degree in Business Administration, Marketing, or related field.

- Proficiency in MS Office and CRM software.

Niva Bupa Health Insurance Company Limited, established in 2008, stands as a leading player in the Indian health insurance landscape, renowned for its commitment to providing comprehensive and accessible coverage. Headquartered in Gurugram, Haryana, India, Niva Bupa has earned accolades as one of the Best Health Insurance Companies in India. Dedicated to affordability and reliability, Niva Bupa offers a diverse portfolio of Health Insurance Plans tailored to meet the diverse needs of individuals and families.

These include critical illness plans, personal accident insurance, corona kavach, individual health insurance plans, and family health insurance plans, all offered at competitive premiums. Role Description: We are currently seeking a driven and customer-centric individual for the position of Relationship Manager at Niva Bupa Health Insurance in Lucknow. This full-time on-site role entails the pivotal responsibility of nurturing and managing customer relationships, understanding their unique requirements, and delivering exceptional service experiences.

The Relationship Manager will be the primary point of contact for customers, addressing their queries, concerns, and providing comprehensive information about our suite of health insurance plans. Additionally, the role involves facilitating policy renewals and actively engaging in upselling and cross-selling of insurance products to enhance customer coverage.

Qualifications: The ideal candidate for this role should possess: Outstanding communication and interpersonal skills to effectively engage with customers and build lasting relationships Proven experience in customer relationship management, demonstrating a track record of customer satisfaction and retention A sound understanding of health insurance products and policies to address customer inquiries comprehensively

Proficiency in handling customer queries and complaints with tact and professionalism Strong problem-solving abilities coupled with adept negotiation skills to resolve customer issues effectively A goal-oriented mindset with a demonstrated ability to meet and exceed targets

A Bachelor's/Master's degree in Business Administration, Marketing, or a related field would be preferred Proficiency in MS Office applications and CRM software to efficiently manage customer interactions and data. Join us at Niva Bupa Health Insurance and embark on a rewarding career journey where your dedication to customer satisfaction drives our success.

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