Support Analyst

1 week ago

Pune, Maharashtra, India NCS Group Full time

Are you searching for meaningful and impactful work? Do you have a desire to contribute your expertise to make a difference? With us, you have the opportunity to turn your aspirations into reality.

NCS is a prominent technology services company operating extensively across Asia Pacific in more than 20 countries. We excel in consulting, digital services, technology solutions, and beyond.

At the core of our philosophy is the belief in leveraging technology to facilitate remarkable achievements and to generate enduring value and impact for our employees, communities, and partners.

Our dynamic team of 12,000 professionals has successfully executed a myriad of large-scale, critical, and cross-platform projects for governmental bodies and businesses in Singapore and the wider APAC region.

  • We are driven by our passion for harnessing technology.
  • We specialize in uniting people and technology.
  • We strive to advance communities and revolutionize industries.

We are currently looking for a talented Technical Support Analyst to join our diverse team here at NCS. If you have a commitment to excellence, a drive to surpass expectations, and a desire to foster synergy between people and technology like never before, we are eager to connect with you.

What we aim to achieve together:
  • Active involvement in supporting IAM solutions using SailPoint Identity IQ, One Identity Safeguard, and Silver Fort.
  • Managing and resolving custom integrations with different applications, systems, and directories through APIs and connectors from SailPoint and One Identity.
  • Ensuring seamless data synchronization and communication across various platforms.
  • Upholding security best practices and compliance with relevant regulations within IAM solutions.
  • Developing detailed technical documentation encompassing design specifications, configurations, and integration specifics.
  • Customizing workflows, forms, rules, roles, policies, and reports to align with business needs.
  • Advocating for problem management best practices, promoting root cause analysis, and minimizing future incidents.
Job Criteria:
  • Proficiency in core IDAM technologies like SailPoint, Safeguard, and Silver Fort.
  • Experience in IT Operations support roles following ITIL standards.
  • Competence in maintaining SailPoint workflows (Joiner/Mover/Leaver/Approvals).
  • Collaboration with leadership and engineers.
  • Exceptional analytical and innovative problem-solving abilities.
  • Strong listening, interpersonal, written, and verbal communication skills.
  • Background in team-oriented and collaborative work environments.

About NCS Group - We are driven to achieve the extraordinary and positively impact millions daily. We are dedicated to constructing a talent-centric delivery model that empowers our top performers to lead effectively, supported by the right frameworks, processes, and tools to ensure premium service delivery to our clients. We are committed to nurturing your growth.

Significant accomplishments are seldom solitary, which is why we foster a cooperative work ambiance that unites individuals with diverse skills and talents. We provide avenues for our employees to advance within the organization through clear career paths and specializations, ensuring continuous delivery of fresh value to our clients. Our mission is to realize the extraordinary.

All applications are handled with utmost confidentiality.

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