Technical Support Delivery Analyst

7 days ago


Pune, Maharashtra, India Workday India Private Limited Full time
About the Role

The Workday Technical Support team is looking for an experienced support analyst who is excited about SaaS and helping customers solve complex problems.

This is a customer facing role that works closely with our product development and support analyst teams to help customers find workarounds and solutions to product issues.

The support analyst is responsible for managing a ticket queue of cases with varying levels of complexity for Workday Products and making sure that customers get timely updates.

The ideal candidate has experience working within a SaaS support organization, enjoys working with customers, has some understanding of programming, and has experience working on SasS based enterprise web applications.

What would you do all day?
Solve problems in Product Support for : Integrations

Responsible for managing case/ticket queue of Support cases, prioritizing issues based on severity and customer impact

Solve complex problems, lead change, implement solutions, and handle time critical issues

Work with Product Managers, QA and Development to identify solutions or workarounds

Balance ownership of existing case load while solving newly discovered issues

Maintain your knowledge of new functionality and compliance changes

Contribute to our Knowledge Centered Service by creating Knowledge articles

Use your energy, drive, adaptability, and passion to inspire others throughout the company

About You
Basic Qualifications

4+ years in one of the following:
SaaS software support

Customer Support experience, providing software support for other functional enterprise software applications

Other Qualifications

In addition to the qualifications listed above, the ideal candidate will have strong evidence-based troubleshooting experience and skill with log reading and analysis.

Demonstrable ability to support SaaS based Enterprise software.

Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes

Ability to collaborate with multiple partners across a diverse organization

Demonstrate resilience when faced with tight resolution timeframes and conflicting/opposing priorities

Manage incoming case queue(s), promptly prioritizing and resolving a wide range of education related inquiries. Resolutions may include in-depth analysis, troubleshooting, and working with other internal teams.

Solid understanding of case handling processes and escalation procedures.

Additional experience in one or more of the following areas: Technical Troubleshooting, Integrations, Analytics, Reporting

Location / Work Hours
This position is based in the Workday Pune office. Candidates must be willing to self-relocate to Pune.
Candidates will be expected to work from the office at least 50% of the time. The Analyst will be on a shift rotation schedule alternating between the early and late shifts. Typical schedule is either Shift 1(8am-5pm) or Shift 2(11am - 8pm IST).

The Analyst is also expected to participate in our 24x7 support global coverage plan that includes Weekend as per business requirement.

Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

  • Pune, Maharashtra, India Workday India Private Limited Full time

    About the RoleAs a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through...


  • Pune, Maharashtra, India Workday India Private Limited Full time

    About the RoleAs a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through...


  • Pune, Maharashtra, India Workday India Private Limited Full time

    About the Role As a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders...


  • Pune, Maharashtra, India Workday India Private Limited Full time

    About the RoleAs a Technical Support Delivery Analyst, you will be the go-to person for solving complex technical issues related to products and applications. Your main tasks will involve troubleshooting software problems, reporting defects to the Engineering teams, and collaborating with various stakeholders until a resolution is found. Your excellent...


  • Pune, Maharashtra, India Workday India Private Limited Full time

    About the RoleWorkday is looking for a Reporting & Analytics Technical Support Analyst with a passion for customer service, report design and data analysis. The ideal candidate brings a thorough understanding of reporting frameworks, financial statements, and performance metrics to drive process improvement strategies stemming from the design, configuration...


  • Pune, Maharashtra, India Workday India Private Limited Full time

    About the Role Workday is looking for a Reporting & Analytics Technical Support Analyst with a passion for customer service, report design and data analysis. The ideal candidate brings a thorough understanding of reporting frameworks, financial statements, and performance metrics to drive process improvement strategies stemming from the design,...


  • Pune, Maharashtra, India Workday India Private Limited Full time

    About the Role The goal of our Integrations Support team is to ensure Workday delivers an excellent user experience. You'll be part of a group of experts that support one another and foster a learning environment. Every member of the team understands that open collaboration and cross-functional teamwork are vital to being successful in supporting our...


  • Pune, Maharashtra, India Workday India Private Limited Full time

    About the RoleWorkday is looking for aReporting & Analytics Customer Support Analystwith a passion for customer service, report design and data analysis. The ideal candidate brings a thorough understanding of reporting frameworks, financial statements, and performance metrics to drive process improvement strategies stemming from the design, configuration and...


  • Pune, Maharashtra, India Workday India Private Limited Full time

    About the RoleWorkday is looking for aReporting & Analytics Customer Support Analystwith a passion for customer service, report design and data analysis. The ideal candidate brings a thorough understanding of reporting frameworks, financial statements, and performance metrics to drive process improvement strategies stemming from the design, configuration and...


  • Pune, Maharashtra, India Workday India Private Limited Full time

    About the Role Workday is looking for a Reporting & Analytics Customer Support Analyst with a passion for customer service, report design and data analysis. The ideal candidate brings a thorough understanding of reporting frameworks, financial statements, and performance metrics to drive process improvement strategies stemming from the design,...


  • Pune, Maharashtra, India NorthStar HR Consultants Full time

    Job Title Technical Support Analyst Job LocationBaner, Pune, Maharashtra DomainSecurity About ClientOur client is on a mission to make security possible. By combining the power of a Security Operations Platform, with security expertise, their customers have increased visibility, the ability to confidently automate across the security lifecycle, and...


  • Pune, Maharashtra, India HuQuo Full time

    Job Description :Key Skills :- Project Management, Delivery Management (Data Analytics & Engineering projects preferred), Agile / Scrum, Jira, Confluence, BFSI domain knowledge, RDBMS, Sql, ETL, Stakeholder/Client Management, Resource / Budget Planning, Excellent Communication / interpersonal skills.Role & Responsibilities :- Project Management : Leading the...

  • Technical Analyst

    7 days ago


    Pune, Maharashtra, India Hansen Technologies Full time

    About The RoleExciting opportunity for an experiencedTechnical Analystto join ourCSF teaminPune.Take a key role in driving success as Technical Analyst to liaise and interact with Hansen clients to provide high-quality technical and business support associated with Hansen products.About YouYou are an enthusiastic individual with proven experience of 4-8...

  • Technical Analyst

    7 days ago


    Pune, Maharashtra, India Hansen Technologies Full time

    About The Role Exciting opportunity for an experienced Technical Analyst to join our CSF team in Pune. Take a key role in driving success as Technical Analyst to liaise and interact with Hansen clients to provide high-quality technical and business support associated with Hansen products. About You You are an enthusiastic individual with proven...


  • Pune, Maharashtra, India Global Payments Asia-Pacific India Private Limited Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....


  • Pune, Maharashtra, India Global Payments Asia-Pacific India Private Limited Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...


  • Pune, Maharashtra, India Right Move Staffing Solutions Private Limited Full time

    About the job:We are currently hiring for the position of "Technical Business Analyst" for one of our esteemed clients in Pune having experience into Business Analysis, Microservices, cloud (Mandatory)Position :Technical Business AnalystExperience : 8+Job Description :Work Experience : Minimum 8 years of total experience 6+ years as a business analyst &...


  • Pune, Maharashtra, India Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Support Analyst

    7 days ago


    Pune, Maharashtra, India NCS Group Full time

    Are you searching for meaningful and impactful work? Do you have a desire to contribute your expertise to make a difference? With us, you have the opportunity to turn your aspirations into reality.NCS is a prominent technology services company operating extensively across Asia Pacific in more than 20 countries. We excel in consulting, digital services,...


  • Pune, Maharashtra, India Mindtickle Full time

    Who we are Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. This year, Mindtickle was recognized for its outstanding...