Support Analyst

2 weeks ago

Pune, Maharashtra, India NCS Group Full time

Are you seeking meaningful and impactful work?

Do you aim to make a positive difference with your skills?

Come join us and turn your aspirations into reality

NCS is a prominent technology services company that spans Asia Pacific, with a presence in more than 20 countries. Our offerings include consulting, digital services, technology solutions, and more.

Our mission is to leverage technology's potential to drive exceptional outcomes, creating enduring value for our workforce, communities, and partners. With a diverse team of 12,000 employees, we have successfully executed numerous large-scale, critical projects for governments and businesses in Singapore and the APAC region.

What we do:

We fuel our enthusiasm for harnessing technology.

We unite people and technology.

We uplift communities and revolutionize industries.

We are currently seeking a Technical Support Analyst to join our dynamic team at NCS. If you are committed to exceeding expectations, strive for excellence, and are passionate about uniting people and technology like never before, we want to hear from you.

Key Responsibilities:

  • Play an active role in supporting IAM solutions utilizing SailPoint Identity IQ, One Identity Safeguard, and Silver Fort.
  • Manage and troubleshoot custom integrations with various applications, systems, and directories using APIs and connectors provided by SailPoint and One Identity.
  • Ensure seamless data synchronization and communication across different platforms.
  • Enforce security best practices and regulatory compliance within the IAM solutions.
  • Create detailed technical documentation, including design specifications, configurations, and integration specifics.
  • Customize workflows, forms, rules, roles, policies, and reports to align with business needs.
  • Promote problem management best practices, lead root cause resolution, and prevent future incidents.

Job Requirements:

  • Proficiency in core IDAM technologies like SailPoint, Safeguard, and Silver Fort.
  • Experience in IT Operations support roles adhering to ITIL practices.
  • Hands-on experience in maintaining SailPoint workflows (Joiner / Mover / Leaver / Approvals).
  • Collaboration with leadership and engineering teams.
  • Strong analytical and innovative problem-solving abilities.
  • Excellent communication skills, both written and verbal, with exceptional listening and interpersonal capabilities.
  • Background in a collaborative, team-oriented work environment.

About NCS Group:

Our goal is to achieve the extraordinary and impact millions of lives daily.

We are committed to establishing a talent-focused delivery model that empowers our top talents to lead, supported by the necessary structure, processes, and tools to ensure top-tier client services.

We are dedicated to your growth

Great achievements are never solitary, which is why we foster a collaborative work environment that brings together diverse expertise and talents.

We provide pathways for personal development within our organization, offering clear career progression and specialization tracks to enable continuous value delivery for our clients.

We are here to facilitate the extraordinary.

Discover more at our Career site.

  • All applications are treated with the utmost confidentiality.

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