Senior Business Analyst
1 week ago
Company Overview
Akshar Travels is a renowned tour operator with over 25 years of experience based in Ahmedabad. Expanding its horizons to the USA, it now operates from three offices in North America - New Jersey, Atlanta, and Canada. Serving as a Destination Management Company (DMC) for the USA, Akshar Travels crafts unforgettable travel experiences as both an inbound and outbound operator. Apart from this, the company also provides airline consolidation services, visa support, and a comprehensive travel assistance package.
Responsibilities of the Role
- Enhance existing systems to monitor Product KPIs.
- Contribute to the creation of new metrics such as the Product Quality Index.
- Analyze NPS and Customer Satisfaction metrics to derive actionable insights in collaboration with key stakeholders.
- Identify growth opportunities and offer solutions across various markets and destinations.
- Constantly strive to deliver enhanced value to customers by reporting on opportunities and providing recommendations to the Product teams.
- Take ownership of the data to ensure the maintenance of high standards of data integrity and quality.
Qualifications and Skills
- Demonstrated Sales and Business Development acumen.
- Experience in sales operations and customer support.
- Proficiency in team management and leadership.
- Strong communication and interpersonal abilities.
- Proven track record of meeting sales targets.
- Capability to establish and nurture client relationships.
- Effective negotiation and problem-solving capabilities.
- Knowledge of the travel industry and destination management.
- Ability to work both independently and collaboratively as part of a team.
- Bachelor's degree in Business Administration, Marketing, or related fields.
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