IT Area Relationship Manager- South Asia

7 days ago

Delhi, Delhi, India bioMérieux Full time

RIMARY PURPOSE AND OVERALL OBJECTIVE OF THE JOB


ASPAC region is very dynamic and fast growing, aiming to become bioMerieux fastest growing region and best place to work through the "Full Potential" program launched in 2021.

South Asia cluster is one of most important market in the region.


To support this ambition, the IS team is expanding and looking for experienced hands-on talents who can build up strong interactions with business teams across India and deliver transformation projects for and from the region.


Within this context, we are looking for a South Asia IS Area Relationship Manager (ARM), based in Delhi reporting to ASPAC ARM in Singapore.


MAIN ACCOUNTABILITIES
South Asia IS ARM – Business partnership and daily operation

  • Manages Regional Business Accounts relationship in India: makes sure IS Services and Business stakeholders are aligned; Contributes to the alignment of South Asia strategies with global/regional Group strategies. Deep understanding of business processes, monitor the emerging technologies in the varies market and industry.
  • Ensuring local needs are taken into account. Builds a strong relationship with site managers, CFOs and other local decision makers and stands for main or even only contact for our sites / subsidiaries for issues related to information systems.
  • A member of ASPAC IS team, responsibility for IS communication, user training and manages users' escalation in IS support and accountable for overall IS site service delivery across India business.
  • Build right security measure in subsidiaries including its 3rd party warehouse & logistic partners located in India.
  • Ensure IS operational support in South Asia is well delivered by global suppliers (HCL, CTS and ), manage escalations and drive better customer experience & satisfaction by working closely with global Service Managers. i.e. analyze tickets trend, identify bottlenecks, initiate actions to improve processes to ensure service quality, user satisfaction, adequate follow-up and triage with various IS teams for issues resolution.
  • Intervention to complex issues troubleshooting or VIP support
  • Provide technical advice, support, and hands-on managing high profile live events i.e. face2face, hybrid or live broadcast
IS Services/tools adoption and improve end user experience

  • Contribute and support the rollout of Infrastructure and Workplace Technologies such as Office365, office print, productivity & collaboration tools, Virtual PC, meeting room solutions... etc.
  • Drive change and user adoption of IS services/tools and strive to improve end user experience in ASPAC.
  • Focus on end user training, organize online/offline training on IS services/tools, aim to upskill end user intuitive knowledge in modern workplace technologies through all creative approaches.
  • Analyze IS annual survey, define service improvement actions based on the top feedback in South Asia.
Global IS focal point to support South Asia

  • Quick response to infrastructure and security incident by coordinating resources from regional & global support team and service providers i.e. HCL/CTS... etc.
  • Assisting in delivery of Infrastructure and security enhancement projects in South Asia sites by working closely with global/regional IS team.
  • Streamlining local processes, SOP by adopting global ones to secure bioMerieux India subsidiaries' infrastructure and IS solution are compliant with both local regulatory and global standards.
KNOWLEDGE, LANGUAGE AND EXPERIENCE

  • Relevant computer science Bachelor's degree with at least - 8 years of industry experience or equivalent experience.
  • A seasoned professional having wide-ranging experience, and uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
  • Strong experience in working and partnering with global IS and suppliers to deliver and improve day to day service to internal customer.
  • Strong knowledge in workplace technologies & digital experience, new modern technologies rollout. i.e. Office 365, Power
  • Analytical, data driven approach to support daily decision making process, problem solving or proactive trending analysis.
  • Relevant experience on Information Security
  • Capability to influence global IS partners (e.g. HCL, CTS), as well as internal IS team to drive continuous improvement in user experience.
  • Excellent interpersonal skills and capability to build relationships with customers and users.
  • Fluence in English, prior experience collaborating with and influencing multiple stakeholders in a matrix and multicultural environment would be essential.
  • Proactive, ability to be the driving force and to move forward. Can-do attitude, willing to learn is absolutely a must.
  • Self-disciplined and ability to work independently with remote peers and manager.

  • IS Area Relationship Manager

    2 months ago

    Delhi, Delhi, India bioMerieux SA Career Site - MULTI-LINGUAL Full time

    岗位设立的目的及目标/ PRIMARY PURPOSE AND OVERALL OBJECTIVE OF THE JOB (请概括描述Please describe briefly. ) ASPAC region is very dynamic and fast growing, aiming to become bioMerieux fastest growing region and best place to work through the "Full Potential" program launched in 2021. South Asia cluster is one of most important market in the...

  • IS Area Relationship Manager

    3 weeks ago

    Delhi, Delhi, India bioMerieux SA Career Site - MULTI-LINGUAL Full time

    岗位设立的目的及目标/ PRIMARY PURPOSE AND OVERALL OBJECTIVE OF THE JOB (请概括描述Please describe briefly. ) ASPAC region is very dynamic and fast growing, aiming to become bioMerieux fastest growing region and best place to work through the "Full Potential" program launched in 2021. South Asia cluster is one of most important market in the...

  • Sales Manager, South Asia Market

    7 days ago

    Delhi, Delhi, India Fapon Full time

    About the jobFapon Biotech is a subsidiary of Fapon Group, a global leader in in vitro diagnostic (IVD) products and services. Fapon Biotech is committed to providing diagnostic companies with high-performance IVD reagent raw materials, reagent services, and innovative open analyzers and instruments. The company focuses on future needs and emerging trends in...

  • Sales Manager, South Asia Market

    7 days ago

    Delhi, Delhi, India Fapon Full time

    About the jobFapon Biotech is a subsidiary of Fapon Group, a global leader inin vitrodiagnostic (IVD) products and services. Fapon Biotech is committed to providing diagnostic companies with high-performance IVD reagent raw materials, reagent services, and innovative open analyzers and instruments. The company focuses on future needs and emerging trends in...

  • IS Area Relationship Manager

    2 months ago

    Delhi, Delhi, India bioMérieux Full time

    岗位设立的目的及目标/ PRIMARY PURPOSE AND OVERALL OBJECTIVE OF THE JOB (请概括描述Please describe briefly. ) ASPAC region is very dynamic and fast growing, aiming to become bioMerieux fastest growing region and best place to work through the "Full Potential" program launched in 2021. South Asia cluster is one of most important market in the...

  • IS Area Relationship Manager

    3 weeks ago

    Delhi, Delhi, India bioMérieux Full time

    岗位设立的目的及目标/ PRIMARY PURPOSE AND OVERALL OBJECTIVE OF THE JOB (请概括描述Please describe briefly. ) ASPAC region is very dynamic and fast growing, aiming to become bioMerieux fastest growing region and best place to work through the "Full Potential" program launched in 2021. South Asia cluster is one of most important market in the...

  • Sales Manager, South Asia Market

    7 days ago

    Delhi, Delhi, India Fapon Full time

    About the jobFapon Biotech is a subsidiary of Fapon Group, a global leader in in vitro diagnostic (IVD) products and services. Fapon Biotech is committed to providing diagnostic companies with high-performance IVD reagent raw materials, reagent services, and innovative open analyzers and instruments. The company focuses on future needs and emerging trends in...

  • Associate - South Asia

    7 days ago

    Delhi, Delhi, India The Asia Group Full time

    The Asia Group (TAG) is a strategic and capital advisory firm that positions clients - ranging from Fortune 100 multinationals to innovative startups - for success in established and emerging markets across the Asia-Pacific region. Our team includes a diverse mix of partners, principals, senior advisors, and staff possessing decades of government and private...

  • South Asia Correspondent

    7 days ago

    Delhi, Delhi, India The New York Times Full time

    Themissionof The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It's why we focus deeply on how our readers will experience our journalism,...

  • International Student Advisor, South Asia for Canadian College

    7 days ago

    Delhi, Delhi, India Worldwide EduConnect Full time

    Position: International Student Advisor, South AsiaAs an International Student Advisor, you will play a crucial role in representing a Canadian institution across South Asia. You will be responsible for developing and maintaining relationships with education agents, high school counselors and managing operations within the region.Key responsibilities will...

  • International Student Advisor, South Asia for Canadian College

    7 days ago

    Delhi, Delhi, India Worldwide EduConnect Full time

    Position: International Student Advisor, South AsiaAs an International Student Advisor, you will play a vital role in representing a Canadian institution in South Asia. Your main responsibilities include developing relationships with education agents, high school counselors, and overseeing operations in the region.Key responsibilities:Represent the...

  • Lead – Corporate Communications

    7 days ago

    Delhi, Delhi, India Deakin University South Asia Full time

    As the Lead - Corporate Communications (Office of the CEO) for South Asia, you will lead and innovate all the official communications and content curation for various documents, concept notes, reports and presentations with focus on enhancing the organization's visibility and engagement across platforms. Qualifications: Bachelor's degree, preferably in...

  • International Student Advisor, South Asia for Canadian College

    7 days ago

    Delhi, Delhi, India Worldwide EduConnect Full time

    Position:International Student Advisor, South AsiaWelcome to the job listing for the role of International Student Advisor specializing in South Asia. As part of this exciting position, you'll be the face of a Canadian institution in the region, fostering key connections with education agents and high school counselors.Represent the institution in South Asia...

  • Manager- International Marketing

    7 days ago

    Delhi, Delhi, India Deakin University South Asia Full time

    POSITION PURPOSEThis position's primary purpose is to carry out the University's recruitment activities in India while other responsibilities include assisting with market strategy and brand building. The position involves frequent, sophisticated interaction with agent network and students, with an objective to implement and execute the marketing plan of...

  • Regional Editorial Administrator, South Asia

    7 days ago

    Delhi, Delhi, India Thomson Reuters Full time

    Regional Editorial Administrator, South Asia We are looking for Regional Editorial Administrator for our editorial South Asia region. In this role, you will play a key role in remotely managing the local editorial administrators in your region who will report to you. Your responsibilities will range from planning and managing administrative processes...

  • Regional Editorial Administrator, South Asia

    1 week ago

    Delhi, Delhi, India Thomson Reuters Full time

    Regional Editorial Administrator, South AsiaWe are looking for Regional Editorial Administrator for our editorial South Asia region.In this role, you will play a key role in remotely managing the local editorial administrators in your region who will report to you. Your responsibilities will range from planning and managing administrative processes across...

  • South Asia Regional Capture Leader

    2 months ago

    Delhi, Delhi, India GE Aerospace Full time

    Job Description SummaryThe successful candidate for this position will be responsible for developing and executing the South Asia (India, Bangladesh, Nepal and Sri Lanka) regional strategy to win new businesses and existing opportunities for GE Aerospace's military products and services, including both engines and systems. In addition, the candidate will be...

  • South Asia Regional Capture Leader

    7 days ago

    Delhi, Delhi, India GE Aerospace Full time

    Job Description SummaryThe successful candidate for this position will be responsible for developing and executing the South Asia (India, Bangladesh, Nepal and Sri Lanka) regional strategy to win new businesses and existing opportunities for GE Aerospace's military products and services, including both engines and systems. In addition, the candidate will be...

  • South Asia Regional Capture Leader

    3 weeks ago

    Delhi, Delhi, India GE Aerospace Full time

    Job Description SummaryThe successful candidate for this position will be responsible for developing and executing the South Asia (India, Bangladesh, Nepal and Sri Lanka) regional strategy to win new businesses and existing opportunities for GE Aerospace's military products and services, including both engines and systems. In addition, the candidate will be...

  • Human Resources

    2 months ago

    Delhi, Delhi, India J-PAL South Asia Full time

    About the internship:Role Overview: The Human Resource Intern will work closely with the HR Associate, HR Manager, Head HR, and other team members and support them in streamlining the employee file management process by sorting, auditing, and digitizing employee files, ensuring accuracy, accessibility, and compliance. The intern should embody and demonstrate...