Gm - Core Performance

1 week ago

Mumbai, Maharashtra, India Vodafone Idea Full time

Job Req ID:

Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:

  • Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

SME NSS
**Job Level/ Designation
GM - Core Performance

Function / Department
CoG / Active Operations / CPM

Location
Pune

Job Purpose


This position is responsible for efficient Performance Management of PAN India Voice, Data & Signalling Network ensuring best class network quality for VIL customers, covering technologies like 2G/3G/4G, VoLTE, VOIP etc.


Improve performance KPIs as per agreed benchmark for Voice, Data, Enterprise solutions & Roaming services offered by VIL to its customers.

Deploying creative/ innovative solutions to bring continuous improvements in network quality and customer experience.

Key Result Areas/Accountabilities

  • Responsible for best class network quality by enabling proactive performance management systems, processes and delivering continuous improvements in customer experience.
  • Leading role in development, mobilization, & implementation of robust processes at national level with focus on delivering excellent network quality.
  • Initiating network quality improvement programs, implementing best practices across all circles for Voice and Data services.
  • Directing teams to maximize coverage on ICR, national & international roaming for VIL customers with roaming partners to enrich customer experience.
  • Cowork with cross functional teams like transmission, Planning and other cross functional teams in order to resolve performance issues and creating solutions to work under capacity limitations and budgetary constraints.
  • Ensuring full compliance towards regulatory/DoT directives related to customer experience.
  • Developing skillset and competency to enable team to deliver results with minimum directions and supervision. Scheduling workload to meet priories and targets thereby achieving high performance, results oriented attitude.

Core Competencies, Knowledge, Experience
Rich experience in Performance management & operations and leading team size above 15+. Good understanding on all technology domains along with modern management techniques. Having at least work experience of 14-16 years with education qualification in B.E. Electronics and Communications.

  • Leadership quality
  • Devising & demonstrating effective performance management, organizing, decision making, good dealing in ambiguous situation, driving of quality projects with emphasis towards cost control.
  • Excellent in dealing with external and internal customers.
  • Strong interpersonal skills with conflict management abilities.

Must have technical / professional qualifications
B Tech/ BE Electronics and Telecommunication with 15+ years of experience

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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