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Customer Support Representative
1 week ago
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist's responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with the help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures
.
Customer Support Specialist
Responsibilities include:
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Product, Sales, and Marketing teams
Requirements:
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problemsolving skills
- Multitasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma
Shift
:
_5 pm to 1:30 am _
Location:
Surat
Benefits to Join Us:
- WFH
- 5 Days Working (Monday Friday)
- No Bond_Policy
- Fun activity / Team Outing
- 20 Paid Leaves + 13 Festival Leaves
- Friendly environment and supportive culture
5 PM to 1:30 AM (Monday to Friday)
Job Location - Surat
Office Address:
Pro Start Me Technologies Pvt. Ltd.
**501/C, ITC building, Majura Gate, Surat.
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