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Customer Service Representative
1 week ago
Designation :
Customer Support Executive
Reports to :
Ecommerce Operations Head
Experience :
Fresher & Experienced
Salary : 10k to 16k
Summary of the Position:
Ompax Lifestyle Pvt. Ltd. is an E Commerce company based at Udhna Udyog Nagar, Udhna, Surat. Having a rapid growth rate, we dream to expand to three times our current size within next three years.
The job of a tele caller is to solve customer queries and problems. They also build customer trust with our company or brand by using their communication skills. They persuade customers to confirm orders and opt for prepaid orders. They resolve all customer issues or queries and provide satisfactory solutions.
Responsibilities:
- Provide professional services to the customer and deliver satisfactory solution to them.
- Prepare timely reports for order confirmation and customer queries.
- Maintain customer relationships.
- Build customer trust and relation.
- Follow up with customer for order and services.
- Coordinate with internal department.
- Answering customers' queries regarding product.
- Listen to the customers and generate repeat sales.
- Follow up with customers to ensure satisfaction and retention.
- Identify customer needs and match them with suitable solutions.
Qualification and Skills:
- Advanced communication Skills
- Creative thinking skills.
- Strong communication ability.
- Ability to listening and solve problem.
- Ability to cope with rejection while remaining calm.
- Excellent Phone Etiquette
- Creative Problem Solving
- Languages; Hindi, English
work from office only
Keywords
- Sales
- Telesales
- Telemarketing
- Lead Generation
- Business Development
Salary:
₹8, ₹16,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- Customer service: 1 year (preferred)
Language:
- English (required)
- Hindi (preferred)
Speak with the employer
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