765 - M365 Business Advisor (English)

1 week ago


Bengaluru, Karnataka, India Upwork Full time

Company Description
Upwork, in collaboration with a leading American multinational technology company, is looking for
English-speaking Microsoft 365 Business Advisors. This unique opportunity allows you to be at the forefront of Microsoft's products. If you have technical expertise in M365 products and a passion for innovation, we encourage you to apply.

About Upwork:

Upwork is the world's largest marketplace connecting businesses with independent talent across the globe. We are thrilled to support our client's business products, a game-changing initiative that will define the future of technology.

About the Role:


Are you ready to shape the future of technical excellence and customer success? We're looking for an exceptional M365 Engineer to join our dynamic team.


Job Description What you'll do**:

  • Actively engage with customers to understand their business objectives and how Microsoft 365 can support their goals.
  • Educate customers on Microsoft 365 products and services, guiding them on best practices for improving productivity and collaboration.
  • Assist customers in evaluating the potential benefits of a Microsoft 365 subscription, providing personalized recommendations and tailored demos.
  • Advise on different subscription plans and features, helping customers choose the best option for their needs and budget.
  • Guide customers through new subscriptions or enhancing existing ones, including stepbystep instructions and troubleshooting.
  • Stay updated on the latest Microsoft 365 updates and enhancements, and communicate
- these effectively to customers.

  • Document technical issues and solutions in a knowledge base.
  • Collaborate with other technical support engineers to resolve complex technical issues.
  • Ensure a high level of customer success, with a focus on moving customers from grace period to perpetual usage and increasing license utilization.

Qualifications Requirements**:

  • Technical advisory or implementation experience in a Microsoft 365 environment.
  • Strong consultative and chat communication skills, emphasizing clarity, empathy, and
professionalism.

  • Preferred certifications: MVP, MCT, MCSA, MCSE (not mandatory).
  • RAVE experience (a plus but not required).

Device Requirements _(a live verification will be conducted to ensure the following requirements are met prior to the start of the engagement):_

Device Specifications:

  • Computer that is not joined to another company's domain, neither managed by any remote management inventory systems or tools
  • Windows 10 Pro (latest updates installed)
  • Minimum of 8 GB RAM (16 is recommended)
  • Core i3 processor (i5 is recommended)
  • Minimum of 256GB Hard disk (256 SSD is recommended)
  • LAN (local access network) required
  • For security requirements, freelancers will not connect to the provided systems and tools using WiFi.
  • A minimum of 25 Mbps download speed & 10 Mbps upload speed
  • No 3rdparty antivirus software installed
  • Media devices that are Teams compliant
  • Microphone/headset with background noise canceling (not a phone headset)
  • Webcam, preferably compatible with Windows Hello Technology
If you are selected to move forward you will need to complete the following steps with our onboarding team:

  • Background check and authorization
  • Identity check and location check
  • Live hardware check confirming the technical specifications required for the role
  • Payroll vendor documentation

Additional Information

  • All your information will be kept confidential according to EEO guidelines.

Why Choose Us?

  • We value diligence and teamwork
  • Be a part of innovation and customer satisfaction to various large organizations


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