Business Support Advisor

3 weeks ago

Bengaluru, Karnataka, India Equinix Full time

Who are we?

Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.


A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Business Support Advisor

Job Summary

The Business Support Advisor provides commercial orchestration and enablement services to customers across all regions, enabling the execution and delivery of commercial contracts, ensuring that customer commitments are met in a timely and quality-driven manner while upholding company compliance. Commercial contracts directly supported by this team include novation and/or pricing agreements.

Responsibilities

  • Handles sensitive contracting information with exceptional due diligence
  • Gathers customer requirements and translates into standard analysis and work plan
  • Utilizes diverse organizational tools, data, and assets to support operational activities
  • Creates contractual paperwork and exhibits/schedules and executes in systems in compliance with policies, processes, and service levels
  • Engages with internal cross-functional/regional stakeholders on approvals and dependent activities
  • Follows up signatory requirements, contract timely activation in systems and paperwork archiving
  • May facilitate non-standard agreement language, redline and dialogue between EQIX and customers
  • Obtains management or exception approvals by providing clear factual background
  • Embraces changes due to audits, events or transformation needs; may support/conduct self-audits
  • Assists in solving customer problems and analyses information using standard practices to make judgements and precedents
  • Assists on process, systems, data or reporting analyses/initiatives; raises anomalies or ideas
  • Assists on global programs/projects
  • May perform other duties as required

Qualifications

  • At least 3 years relevant professional experience
  • Experience supporting quote-to-cash processes, and/or business operations
  • Sound analytical and problem-solving skills and experience
  • Excellent verbal, presentation and written communication skills and ability to interact effectively with internal stakeholders, at all seniority levels
  • Ability to explain complex information simply and clearly
  • Experience working cross-regions, with sales and other cross-functional departments
  • Understand key business/customer drivers and at ease with corporate tools (e.g. CRM, ERP, BI)
  • Self-motivated team player able to work without supervision, set priorities, create plans, solve roadblocks, and meet deadlines
  • Ability to work in a fast-paced environment and stay focused, diligent under pressure
  • Ability to exercise sound judgement, be impartial while remaining customer obsessed and a trusted partner/advisor
  • Proactive, curious, continuously learning, self-reflecting, and sharing knowledge/experience
  • Excellent MS Office skills (Word, Excel, PowerPoint etc.)
  • Experience (desirable) with projects, process optimization, data/metrics, and systems
  • Experience (desirable) in High Tech, Data Center, Cloud or Telecom industry, in Business, Revenue, Sales, Customer Care, Legal and/or Finance Operations department

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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