Bpo - Voice Process

2 weeks ago


Chennai, Tamil Nadu, India Larn Learning Solutions Full time

Qualification

Any Graduate / Undergraduate

Experience

Fresher / Experienced

Age

1- 32

Salary



Locations

Tamil Nadu

  • Chennai

Language -

  • Tamil / Telugu / Kannada / Malayalam / Hindi

Job Descriptions

  • Language
  • Good communication skill in English along with one more regional language like Telugu / Kannada / Malayalam / Hindi
  • Rotational Shift, Rotational Week off (6 Days Working)

Key Responsibilities

  • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
  • Clarify customer requirements; probe for understanding, use decisionsupport tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

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