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Bpo - Voice Process
2 weeks ago
Qualification
Any Graduate / Undergraduate
Experience
Fresher / Experienced
Age
1- 32
Salary
Locations
Tamil Nadu
- Chennai
Language -
- Tamil / Telugu / Kannada / Malayalam / Hindi
Job Descriptions
- Language
- Good communication skill in English along with one more regional language like Telugu / Kannada / Malayalam / Hindi
- Rotational Shift, Rotational Week off (6 Days Working)
Key Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decisionsupport tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
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