Bpo Voice Process

2 weeks ago

Chennai, Tamil Nadu, India Guires Solutions Pvt Ltd Full time

Req

Qualification:
Any graduate or postgraduate with or without international voice experience can apply.

Req

Experience:
0-2 Years Experience

Shift Timing
Night Shift -Monday to Friday

Req

Knowledge and Skills:
Must Have Skills and Competencies

  • Good Communication Skills
  • Ability to Handle customers.
  • A team player
  • Active listening and questioning, an eye for detail to determine the root cause of the issue.
  • Display ownership and accountability
  • Excellent comprehension and articulation skills
  • Own and resolve customer issues.
  • Excellent communications skills

Key Responsibilities

  • Handle Inbound and outbound calls
  • Hot and warm leads and call backs.
-
Lead Conversion: Convert leads into successful business deals through effective communication and persuasion.
-
Client Follow-up: Conduct follow-up calls with clients to nurture relationships, address queries, and provide assistance.
-
Client Understanding: Develop a deep understanding of clients' needs, preferences, and expectations to tailor services accordingly.
-
Energetic Approach: Approach tasks with high energy levels and self-motivation, maintaining enthusiasm throughout night shifts.
-
Communication Skills: Demonstrate excellent communication skills, both for inbound and outbound processes, to engage effectively with clients.
-
Customer Support: Provide top-notch customer support by addressing inquiries, resolving issues, and ensuring client satisfaction.
-
Documentation: Maintain accurate records of client interactions, lead status, and communication history.

Employer :


Job Types:
Full-time, Permanent, Fresher

Salary:
From ₹15,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Night shift

Supplemental pay types:

  • Performance bonus

Work Location:
In person

Speak with the employer

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