WALKIN - Hiring for Quality Analyst - BPO & International Voice Process Background - 24th, 27th & Ma
1 week ago
NOTE:
*QUALITY ANALYST - BPO \ INTERNATIONAL VOICE PROCESS BACKGROUND MUST*Interview Venue :
HCL Tech Gate 1, Tower 3 Ground floor Cafe 1,
Elcot Sez, Sholinganallur, Chennai –
Interview Timing:
10.30am to 4pm
Shift
:
US Shift
EXP
:
- 7 Yrs
:
Chennai, Navalur / Ambattur
Cab Facility
- Yes
Doing Transaction Monitoring and providing insights for business leading lagging areas.
Accountable for planning, monitoring, auditing, delivery of quality assurance information, communication and reporting regarding individuals or group allocated, in different sub-processes/process results.
Assist in developing, creating, and implementing quality processes and procedures, and making recommendations for process enhancements.Conduct the quality assurance and reporting processes to ensure assessment of correct accuracy levels of employee and process performance.
Understand Sample Size calculation and distribution approach and execute
Participation in all the Calibration Sessions (internal / External)
Identify the training needs of the associates or improvement opportunities basis gaps identified.
Provide timely and detailed feedback and coaching on opportunity areas arising out of the audits done
To provide data to operations for quality related PIP (Process Improvement Plan) progression
Participate in Operations/business Team Huddles and relevant client interactions (as applicable). Lead Quality related topics in such huddles.
To conduct weekly performance update (WPU) covering the latest process updates.
Perform other duties as assigned - perform Transaction processing/handle calls (Production tasks) for allocated period or on need basis.
Candidate should bring 2 copies of updated resume.
Contact Person :
HR - Sivashankari
Thanks & Regards
Sivashankari M
Executive HR
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Chennai, Tamil Nadu, India HCLTech Full timeWe are currently looking for a skilled Quality Analyst with a background in BPO and International Voice Process for an exciting opportunity. Check out the details below:Interview Venue: HCL Tech Gate 1, Tower 3 Ground floor Cafe 1, Elcot Sez, Sholinganallur, ChennaiInterview Timing: 10.30 am to 4 pm, Shift: US ShiftExperience:7 Years, Work Location: Chennai,...
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