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Voice Process

3 months ago

Chennai, Tamil Nadu, India Komal Hr Services Full time

As a Voice Process Executive in a Business Process Outsourcing (BPO) organization, your primary responsibility is to handle customer queries, concerns, and complaints through phone calls, emails, or chat. You will be required to maintain a high level of professionalism and customer service while addressing customer issues and resolving them efficiently.

Key Responsibilities:

  • Handling inbound and outbound customer calls and emails in a timely and professional manner.
  • Identifying and assessing customer needs to provide appropriate solutions.
  • Resolving customer complaints and escalating issues as required.
  • Providing accurate and complete information to customers about products or services.
  • Maintaining customer records and updating them as required.
  • Meeting daily, weekly, and monthly targets set by the organization.
  • Following up on customer inquiries to ensure customer satisfaction.