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Service Desk
1 week ago
Hiring for Service Desk Role
Experience Required : 1+ Yr
Education :
Graduation
Ctc -Upto 3.5 LPA
-
VPN, O365, remote support, active directory, troubleshooting - printer issues, Bit locker, MS teams, BSOD, bitlocker, driver installation, Printer and wifi trouble shooting
:
- Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
- Knowledge on Service requests and incidents and should be able to communicate
difference between Service Requests and Incident. - Knowledge of Incident Management lifecycle.
- Aware of current role SLA and Metrics handled.
- Talents should be based out of Bangalore
Work from Office is mandatory, No option of hybrid and WFH.
- 24*7 Shifts is mandatory.
- CTC up to 6 LPA
Job Types:
Full-time, Permanent
Salary:
Up to ₹600,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Shift allowance
Education:
- Bachelor's (preferred)
Experience:
- Technical support: 1 year (preferred)
Ability to Commute:
- Pune, Maharashtra (preferred)
Ability to Relocate:
- Pune, Maharashtra: Relocate before starting work (preferred)
Work Location:
In person
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