IT Service Desk Intern
1 week ago
About the Role:
The CrowdStrike Information Technology Service Desk Team is looking for an IT Service Desk Intern to join our team.
The ITSD Team is a key component of the CrowdStrike family and is critical to the smooth and effective daily operations of all CrowdStrike team members.
This position will facilitate, implement, troubleshoot, problem solve and enhance the ITSD Team's support, systems and operational responsibilities.What You'll Do:
- Provide Service Desk coverage for end user support via remote access.
- Serve as a frontline Service Desk support technician and assist with inbound support. requests to receive, triage and facilitate a resolution for internal customers.
- Create and disable system accounts as part of user onboarding/offboarding process in compliance with SOX regulations.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Provide exceptional customer service, efficient analysis, and resolution of incidents and problems.
- Implement, improve and document new and existing policies, procedures and processes for various IT systems.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Work closely with the IT team on special projects while learning fundamental IT skills.
- Escalate problems to IT management as needed.
What You'll Need:
- Currently enrolled in University degree working towards a BA or BS / MA or MS degree in Computer Science, Computer Engineering, Math, Information Security,
- Information Assurance, Information Security Management, Intelligence Studies,
- Cybersecurity, Cybersecurity Policy, or a related field.
- An eagerness to learn through handson experience and collaborative projects specific to your internship field.
- Desire to solve technical problems
- Excellent team and interpersonal skills
- Clear, analytical thinking
- Technology aware and proficient
- Customer service mindset with Problemsolving skills
- Experience with macOS and Windows Operating Systems
- Good understanding of computer systems, mobile devices and other tech products
- Strong problem solving skills and methodical troubleshooting are required
- Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution#LI-CM
- We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation generating the best possible outcomes for our customers and the communities they serve.
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