Service Desk Technician(Jfm)

1 week ago


Pune, Maharashtra, India Skillety Technologies Full time
Support end users and IT equipment for all onsite and remote corporate employees.

Monitor and respond to

ticketing system requests and incidents in accordance with Service Desk guidelines

  • Triage and drive incident resolution
  • Perform installation, configuration, and upgrades of desktop/client hardware and software
  • Create and maintain technical/process documentation related to user or system design
specifications

  • Perform daily system monitoring, verifying the integrity and availability of hardware,
resources, systems, and key

processes

  • Assists with employee onboarding, from initial laptop build through 1:1 onboarding
sessions

  • Break fix support for IT hardware issues working with Vendors for warranty / support
requests and coordinating

repair of equipment

  • Support company meetings and all hands events. Participation inan oncall rotation for
issues reported after

business hours

  • Maintain technology inventory
  • Research and recommend innovative, and where possible automated, approaches for
improving routine tasks

Required

  • 5+ years of Service Desk experience
  • Proactive and inquisitive mindset with a focus on customer support and providing a bestin
- class support experience.

  • Demonstrate technical proficiency in Microsoft and Mac operating systems support
  • Basic network troubleshooting
  • Operational support (Okta,Active Directory,O365, Jira)
  • Experience with a software distribution or end point device management solution (JAMF or
Intune)

  • Powershell, or similar, scripting experience
  • Ability to work with the customer (employees) in difficult situations by balancing technical
knowledge and people

skills.
Demonstrate the ability to communicate technical issues and propose iterative

solutions clearly and concisely

  • Strong multitasking abilities, along with ability to work well under pressure
Nice to Have

  • A+ or ITIL certifications
  • Experience with Ring Central
  • AWS workspace


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