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Customer Service Executive

3 months ago

Ahmedabad, Gujarat, India Mukta A2 Cinemas Full time
To log on by time & individual code in the respective counter

  • To check the ticket rolls & printers for functionality
  • To enter the ticket roll number in the register
  • To check the log book for previous entries, comments, instructions & notes written by other associates or B.O. supervisor
  • To take printouts of internet bookings & printing the tickets for the same as per supervisors instructions
  • To issue tickets against the net booking printout
  • To check for any block booking from the Marketing Department & accounting for the same
  • To offer seat selection to the patrons as the case may be
  • To issue tickets, collect cash and entering in the computer (number of tickets, price, stall/upper stall)
  • To account for telebookings. The tickets are to be collected 45 minutes before the show
  • To account for complementary tickets and offer charges
  • To redeem Home Delivery voucher at the counter
  • To refund money with prior permission from the manager in case of cancellation of any show
  • To make entries if any in the log book at the end of the shift/while shifting the counter
  • To submit day's collection to Accounts Dept. along with denomination of notes
  • To maintain cleanliness & hygiene In the serving area & shelves
  • To greet the customers well & offer them friendly & satisfying services
  • To guide the customers & provide them with the needed information
  • To check the log book for any comments, instructions & notes mentioned in the previous day/shift
  • To check the freshness of food
  • To replace the food if customer is not satisfied
  • To enter customer complaints & other details in the log book & bring them to supervisor's notice
  • To display & arrange snacks as per FIFO (First in First Out) method
  • To maintain the GRN (Goods Receipt Note)
  • To take physical count of food (sandwiches & samosas) when the goods come in, and also at the time of opening & closing the counter
  • To record shortages if any & getting them settled from the vendors
  • To get the spoilt/ left over food (sandwiches & samosas) replaced from the vendors in the morning
  • To place an order with the vendors as per requirements
  • To get approvals from the supervisors for every requisition
  • To maintain staff sale & complimentary sale register
  • To maintain sales sheet recording the details of every sale like number of items sold, amount collected, opening & closing balances etc.
  • To maintain the café inventory register
  • To take float money in the morning & returning in the evening to accounts department
  • To tally cash balance at the end of the day/shift
  • Any other activities that the Management may decide from time to time.

Salary:
₹13,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Schedule:

  • Rotational shift

Education:

  • Higher Secondary(12th Pass) (preferred)

Language:

  • Gujarati (preferred)
  • Hindi (preferred)

Speak with the employer