Senior business relationship support specialist

2 weeks ago

Hyderabad, Telangana, India WELLS FARGO BANK Full time
About Wells Fargo
Wells Fargo & Company (

NYSE:
WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet ) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories.

Wells Fargo India and Philippines (WFIP) is an integral part of the Well Fargo Enterprise and provides Operations and Technology support to the WF Enterprise Business.

WFIP operates out of 4 sites across 2 countries and currently has 28,000 employees supporting all lines of business covering business operations, technology development and support.

Department Overview

Wells Fargo Middle Market Banking (MMB) delivers a comprehensive suite of products and industry expertise to serve the diverse financial needs of companies with annual sales typically ranging from $5 million to $2 billion.

As a leader in serving commercial customers, Wells Fargo offers financial services including credit and treasury management solutions as well as specialized expertise across industries including Technology, Food, Beverage & Agribusiness, Investor Real Estate and Government.


Key Responsibilities:
Interact with internal customers like relationship managers, relationship associates
Provide general servicing and transaction assistance (non-money movement)
Perform commercial banking systems updates. These include, but are not limited to

Internal clean-up of product codes
Authorized representative updates and signer maintenance
Address changes
Legal entity management requests
Customer call preparation and transaction support

Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Handle simple to complex issues that may include escalation and resolution
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and process requirements
Quality check of work (simple and complex tasks) performed by junior team members and provide appropriate feedback on the same
Escalate any issues or concerns regarding operations that are exceptions or unique requests made
Partner with managers to resolve issues and provides status updates on assigned tasks
Develop expertise in the policies, procedures, and compliance requirements
Serve as a subject matter expert for the department
Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required experience:


5+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Experience in Commercial loan servicing or commercial lending operations
Customer support focus with the ability to understand servicing needs and recommend solutions
Customer service experience
Ability to provide strong customer service support and develop internal relationships with front line teams
Ability to participate in moderately complex customer transactions
Knowledge and understanding of business banking compliance controls, risk management, and loss prevention

Required Qualifications and skills:
At least a B. Com or an equivalent degree preferably MBA / M.Com
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Knowledge and understanding of business banking compliance controls, risk management, and loss prevention
Sound analytical thinking / high attention to detail with focus on research across various platforms
Must be able to work in a fast-paced production environment and juggle a variety of tasks (time management skills are important)
Strong communication skills - both verbal and written.
High level of personal motivation, strong interpersonal skills to work across time zone
Must be comfortable working independently and as part of a team
Flexible to work in shifts

Posting End Date:
23 Jun 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

  • Business Relationship Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India WELLS FARGO BANK Full time

    About Wells FargoWells Fargo & Company (NYSE:WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet ) and...

  • Senior business relationship support specialist

    2 weeks ago

    Hyderabad, Telangana, India WELLS FARGO BANK Full time

    About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet )...

  • Business Relationship Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India WELLS FARGO BANK Full time

    About Wells FargoWells Fargo & Company is a well-established, diversified financial services company with a significant global presence. It offers a wide range of financial services to individuals and businesses across various industries. With a strong commitment to customer satisfaction and financial success, Wells Fargo has become a trusted name in the...

  • Business Intelligence Specialist

    2 weeks ago

    Hyderabad, Telangana, India Randstad Offshore Services Full time

    Business Intelligence Specialist (Tableau)The positionRandstad UK is experiencing transformational change through the application of Data, Analytics & Automation across all business units. The collaboration between our business teams and our BI/MI team in IT is a key example of how we are driving best practice. New analytics technologies require new skills,...

  • Senior Sales Specialist

    2 weeks ago

    Hyderabad, Telangana, India EmpGowin Full time

    Job Title : Senior Sales Specialist - Senior Living Properties Experience : 2 to 3+ Years Location : Hyderabad Job Type : Full-Time Job Brief We're on the lookout for a passionate and skilled Property Sales Specialist to join one of our esteemed client's dynamic team. As a key player in the growing property business, you will be at the forefront of...

  • Senior Consultant Java Support

    2 weeks ago

    Hyderabad, Telangana, India Invenio Business Solutions Full time

    invenioLSI is the world's #1 independent SAP consultancy and implementation partner for Public Sector and Services organizations. Our domain specialties include Government, Local Authorities, Policing, Healthcare, Education, Public Transport, and Tax, with a niche and established position within the Media & Entertainment sector.invenioLSI now has a...

  • Senior Consultant Java Support

    2 weeks ago

    Hyderabad, Telangana, India Invenio Business Solutions Full time

    Description invenioLSI is the world's #1 independent SAP consultancy and implementation partner for Public Sector and Services organizations. Our domain specialties include Government, Local Authorities, Policing, Healthcare, Education, Public Transport, and Tax, with a niche and established position within the Media & Entertainment sector. invenioLSI...

  • Business Relationship Support Associate

    2 weeks ago

    Hyderabad, Telangana, India Wells Fargo Full time

    About Wells FargoWells Fargo India and Philippines (WFIP) is an integral part of the Well Fargo Enterprise and provides Operations and Technology support to the WF Enterprise Business. WFIP operates out of 4 sites across 2 countries and currently has 28,000 employees supporting all lines of business covering business operations, technology development and...

  • Business Relationship Support Associate

    2 weeks ago

    Hyderabad, Telangana, India Wells Fargo Full time

    About Wells FargoWells Fargo India and Philippines (WFIP) is an integral part of the Well Fargo Enterprise and provides Operations and Technology support to the WF Enterprise Business. WFIP operates out of 4 sites across 2 countries and currently has 28,000 employees supporting all lines of business covering business operations, technology development and...

  • Customer Relationship Management Specialist

    2 weeks ago

    Hyderabad, Telangana, India Antler Technologies Full time

    Job Description:Position: Customer Relationship Management (CRM) Specialist with Excellent English Communication SkillsDepartment: CRM SpecialistLocation: HyderabadAbout the Company: Join our team as a CRM Specialist and be part of a dynamic environment where your communication skills and CRM expertise will make a difference in customer interactions and...

  • (Urgent) Business Intelligence Specialist

    2 weeks ago

    Hyderabad, Telangana, India Randstad Offshore Services Full time

    Business Intelligence Specialist (DOMO)The positionRandstad UK is experiencing transformational change through the application of Data, Analytics & Automation across all business units. The collaboration between our client teams and our BI/MI team in IT is a key example of how we are driving best practice. New analytics technologies require new skills,...

  • Senior Product Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India Cornerstone OnDemand Full time

    We're looking for a Senior Product Support Specialist This role is Office Based About CornerstoneOnDemand Cornerstone OnDemand (NASDAQ: CSOD) was founded with apassion for empowering people through learning and a conviction that peopleshould be your organization's greatest competitive advantage. Cornerstone is a recognizedglobal human capital...

  • Customer Relationship Management Specialist

    2 weeks ago

    Hyderabad, Telangana, India Antler Technologies Full time

    Job Description:Customer Relationship Management (CRM) Specialist with Excellent English Communication SkillsPosition Title:CRM SpecialistDepartment:Customer Relations/MarketingLocation:HyderabadJob Summary:We're on the lookout for a skilled CRM Specialist with top-notch English communication abilities to join our squad. The perfect fit will oversee customer...

  • Resilience Risk Specialist Payments and Transaction Processing Senior Manager

    2 weeks ago

    Hyderabad, Telangana, India HSBC Full time

    Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive...

  • Senior Escalated Care Specialist

    3 days ago

    Hyderabad, Telangana, India Electronic Arts Full time

    Senior Escalated Care Specialist - T3 Are you passionate about creating great experiences for our fans?EA's Fan Care organization exists to help the world to play. We help our players wherever they are, whenever they need, get the most from their games. We aim to make EA known for taking care of its players.And we'd like you to join us. We're hiring a Senior...

  • Business Relationship Support Associate Manager

    2 weeks ago

    Hyderabad, Telangana, India WELLS FARGO BANK Full time

    About Wells FargoWells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet ) and...

  • Senior Specialist

    2 weeks ago

    Hyderabad, Telangana, India F3328 FTIS (India) Pvt Ltd, FT Park Hyd Branch Full time

    At Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring...

  • Client Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India Korn Ferry Full time

    We are looking for a Client Support Specialist for one of our direct client. The Client Support Specialist will is responsible for troubleshooting and managing applications for both internal and external users. They will provide support via phone, email, and Teams, and conduct face-to-face screen sharing troubleshooting sessions.Job Title:Client Support...

  • Client Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India Korn Ferry Full time

    We are looking for a Client Support Specialist for one of our direct client.The Client Support Specialist will is responsible for troubleshooting and managing applications for both internal and external users.They will provide support via phone, email, and Teams, and conduct face-to-face screen sharing troubleshooting sessions.Job Title:Client Support...

  • Senior Product Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India Cornerstone OnDemand Full time

    We're looking for aSenior Product Support SpecialistThis role isOffice BasedAbout CornerstoneOnDemandCornerstone OnDemand (NASDAQ:CSOD) was founded with apassion for empowering people through learning and a conviction that peopleshould be your organization's greatest competitive advantage. Cornerstone is a recognizedglobal human capital management (HCM)...