Associate - Production Support

1 week ago

Mumbai, Maharashtra, India TIAA Full time
Senior Support Analyst

The Senior Support Analyst analyzes business and information needs in order to design optimal systems solutions.

Working independently with general supervision, this job designs system solutions that are appropriate for business needs and consistent with the overall design of the organization's information systems architecture.

Key Responsibilities and Duties

  • Analyzes business needs, conducts requirement gathering, and defines scope and objectives of each project.
  • Identifies and recommends solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.

Liaises with client teams and explains fairly complex initiatives in an understandable manner, while also addressing any hesitations or concerns from the client.


  • Monitors the costs of various system solutions and reviews project plans to provide input into decisions about prioritizing projects and allocating information technology resources.
  • Creates technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.
Educational Requirements

  • University (Degree) Preferred
Work Experience

  • 2+ Years Required; 3+ Years Preferred
Physical Requirements

  • Physical Requirements: Sedentary Work
Career Level

6IC
- __________________________________________________

Company Overview


TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack.

TIAA GBS India is focused on building a scalable and sustainable organization, with a focus on technology, operations and expanding into the shared services business space.

Working closely with our U.S.

colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer.

We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Accessibility Support

Phone:
+91-XXXXXXXXXX

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