Application and Production Support

1 week ago


Mumbai, Maharashtra, India BNP Paribas Full time
APPLICATION AND PRODUCTION SUPPORT (

JOB NUMBER:
ITG000271)

About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost employees.

The Group ranks highly in its three core areas of activity:

Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients.

The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection.

In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.


About BNP Paribas India Solutions:


Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach.

With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center.

India Solutions services three business lines:
Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group.

Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.


About Businessline/Function:
CIB Production

APS (Application Production Support) - Sr Support Analyst ( LAS APS )
- _

Job Title:
Sr Support Analyst

Date:
11/Jul/2023

Department:
Fresh - ITG

Location:

ISPL - MUMBAI

Business Line / Function:
Fresh APS

Reports to:
- (Direct)_

NA

Grade:
(if applicable)
- (Functional)_

Number of Direct Reports:
NA

Directorship / Registration:
NA

Position Purpose

Responsibilities

Direct Responsibilities

  • L2 Production support activity using.
NET, Unix, SQL.

  • Understanding of Application architecture.
  • Daily health check reporting and Active Monitoring.
  • Knowledge on monitoring tools such as Geneos will be an added advantage.
  • Train other team members and Jr. Resources on functional and technical topics.
  • Responsible for Incident/Change/Problem Management.
  • Responsible to drive meetings for Support related Activities.

Technical & Behavioral Competencies

Mandatory Skills:
.NET (C#)

SQL (Preferably MS SQL Server)

Good to Have:
UNIX / Java / VB Macro / Service Now

Strong written and verbal communication skills

Good Knowledge on Unix and Oracle, PL/SQL

ITIL Process knowledge

Ability to work in shifts and flexible hours on holidays and weekends in exigency situations

Self-motivated, with strong ability to work both independently and with the team

Strong Analytical skills

Preferred to have

ITIL Certification

Prior Knowledge on Application Production Support

Specific Qualifications (if required)

Graduate in any discipline or Masters in Information Technology

Overall - 6 Years of IT experience of which 3 years minimum should be on Application Production Support in banking Domain

Skills Referential

Behavioural Skills:
(Please select up to 4 skills)

Ability to collaborate / Teamwork

Organizational skills

Communication skills - oral & written

Creativity & Innovation / Problem solving

Transversal Skills:
(Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process

Analytical Ability

Ability to set up relevant performance indicators

Ability to manage / facilitate a meeting, seminar, committee, training

Education Level:
Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

NA

Primary Location:
IN-MH-Mumbai

Job Type:
Standard / Permanent

Job:

INFORMATION TECHNOLOGY

Education Level:
Bachelor Degree or equivalent (>= 3 years)

Experience Level:
At least 5 years

Schedule:
Full-time

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