Application Support Engineer

1 week ago


Mumbai, Maharashtra, India Quotient Consultancy Full time

JOB DESCRIPTION

Job Profile:

Application Support Team Member/ LeadExperience:

5-8 yrsJob Location:
Marol

Roles & Responsibility:
  • Responsible for the support and maintenance of Trading, back office, and other related IT applications.
  • Second-line support and maintenance of the IT applications and supervising role on supported application area.
  • Second-line maintenance and support means the highest escalation level on troubleshooting responsibility, deepest system knowledge, and specialization on platforms and services than in the first line maintenance.
  • The activities include end-user and daily maintenance support, application maintenance, vendor management, furthermore participation in developments handover on the operations part. Maintains direct vendor contact regarding third-line maintenance support issues and issue tracking. Sets up systems and application monitoring tools for the first line maintenance service and troubleshooting.

Specific Roles & Responsibilities:
  • Deploying and supporting applications on UAT and production environment.
  • Able to solve applications-related incidents/ issues.
  • Liaising with other groups/ teams and vendors to solve incidents/ issues.
  • Able to analyze the impact of the incident and communicate it to affected user areas and minimize it.
  • Suggest a solution to solve the root cause (the problem) of the incident/ issue. Working together with other teams and vendors. Keeps track of application changes with version control and makes sure that release management is kept. Report incidents towards application vendor (third-line support and maintenance) and any performance issue towards development and track resolution status. Regularly checks the performance of supported applications and areas if it keeps SLAs.

Skill Sets:

Education Qualifications:
Graduation and above
Education / Certification needed, if any.
Specialist functional Exposure needed, if any:

Knowledge of capital market and any Securities Trading application like ODIN, Omnesys, TCS etc.

Competencies Required:
(Behavioral & Technical / Functional)

Operating Systems:
Windows, Unix/ Linux
Database: Oracle/ MSSQL/ MySQL
Web Server/ Application server: IIS/ Apache Tomcat
Problem-solving skill
Specific Sector Experience required: Capital Market

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